PREVIOUS POLL RESULTS

Collected from www.thegrumble.com

Please note: These surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution.

Do you have an idea for a future poll? Please email it to my attention. We're always looking for new ideas. -Mike Labbe www.getthepictureframing.com FEEDBACK FORM

12th ANNUAL TECHNOLOGY POLL- NOVEMBER 2014 157 participants 2014 RESULTS PENDING - NUMBERS BEING CRUNCHED! :)

SECTION 1: MAT CUTTING

COMPUTERIZED MAT CUTTERS (Survey of US/Canada Markets only)

COMPUTERIZED MAT CUTTERS IN USE Comparison List (Survey of US/Canada Markets only)

MANUAL MATCUTTERS IN USE (US/Canada. Note: These shops may ALSO have a CMC)

OUTSIDE VENDOR FOR MATCUTTING

SECTION 2: POS SYSTEMS, JOB PRICING, FRAMING VISUALIZATION TECHNOLOGY

HOW DO YOU PRICE JOBS? (Survey of US/Canada Markets)

PROFESSIONAL POINT OF SALE SYSTEMS IN USE Comparison List (Survey of US/Canada Markets Only)

See above comparison list link for full list of available vendors. Any not mentioned above have had 0% response for every survey year.

NUMBER OF POS WORKSTATIONS IN YOUR SHOP (Survey of US/Canada Markets)

POS SYSTEM BACKUPS FREQUENCY

POS SYSTEM BACKUP METHOD

OFF SITE BACKUPS

DO YOU USE VIRTUAL FRAMING/VISUALIZATION SOFTWARE?

VISUALIZATION SOFTWARE IN USE Comparison List (Canada/US, of those shops that use it)

SECTION 3: INTERNET ACCESS AT THE SHOP

INTERNET ACCESS METHOD (US/Canada, of those shops with internet access)

SECTION 4: WEB VISIBILITY and SOCIAL NETWORKING

WHO CREATED/MAINTAINS YOUR WEBSITE?

HOW OFTEN IS YOUR WEB PAGE UPDATED OR MODIFIED?

MONTHLY COST FOR WEBHOSTING

HOW EFFECTIVE IS YOUR WEB PAGE FOR ATTRACTING CUSTOMERS ON A 1-10 SCALE?

MISC WEB PAGE ITEMS

SECTION 5: COMPUTER SECURITY

COMPUTER SECURITY: Virus, Spyware, Firewalls, etc

WIRELESS / WI-FI SECURITY

See security tips thread in the computer forum for information about securing your wireless router. If it has antennas, it needs to be secured; even if you don't USE the wireless feature personally - others may have full access. If it is not encrypted with a password/key, or if you are using WEP type encryption, your data is at risk!

SECTION 6: MISC

11th ANNUAL TECHNOLOGY POLL- NOVEMBER 2013 134 participants 2013

Combined with current results, at the top of this survey

10th ANNUAL TECHNOLOGY POLL- NOVEMBER 2012 196 participants 2012

Combined with current results, at the top of this survey

9th ANNUAL TECHNOLOGY POLL- NOVEMBER 2011 198 participants 2011

Combined with current results, at the top of this survey

Which BACKING PAPER do you generally use? Sep/Oct 2011, Sept 2008 (176 participants 2011, 190 participants 2008)

How large of a DEPOSIT do you usually take, for new framing orders? Sep 2011 and Aug 2008 (139 participants, 160 participants)

8th ANNUAL TECHNOLOGY POLL- NOVEMBER 2010 149 participants

Combined with current results, at the top of this survey

HOW BIG IS YOUR FRAME SHOP? - DECEMBER 2009

Conducted December 2004, and December 2009

SIZE/SF OF YOUR RETAIL SPACE, INCLUDING WORK AREA?

7th ANNUAL TECHNOLOGY POLL- NOVEMBER 2009 141 participants

Combined with results at the top of this survey

Which industry event(s) do you hope to attend in 2010? - October 2009 (209 participants)

50% WCAF - Las Vegas, NV Jan 25-27
32% PPFA chapter regional show or meeting
23% Small regional/vendor show/open house (LJ, DM, TC, etc)
22% NONE
20% PMA 2010 (PPFA) - Anaheim, CA Feb 21-23
17% Decor Expo Atlanta - Sep TBD
02% SMAC - Paris, France Jan 17-19
02% Spring Fair - Birmingham, UK Feb 7-11
02% Other A (please post w/explanation)
01% Quadrum SACA - Bologna, Italy Feb 10-21

HOW MUCH DO YOU CHARGE FOR YOUR 24X36 "POSTER SPECIAL"? - SEPT 2009 (121 participants)
(w/metal or wood, reg glass, dm/backing, fitting, hanger. price before upgrades)

52% of shops surveyed offer some sort of "poster special"

11% $45.00-$54.99
11% $55.00-$64.99
27% $65.00-$74.99
17% $75.00-$84.99
10% $85.00-$94.99
11% $95.00-$104.99
03% $105.00-$114.99
05% $115.00-$124.99
02% $125.00-$134.99
03% $135.00-$149.99

Average from survey is approximately $80.47

DO YOU COOPERATE WITH LOCAL COMPETITORS? - August 2009 (159 participants)

89% YES
09% NO
02% DOES NOT APPLY

What is your avg retail sale for custom framing? - July 2009 (125 participants)

View Poll Results: What is your retail avg for custom frames sold? (12 mos) (125 participants)

01% None / Does Not Apply / Not a Framer
02% Don't Know / Don't have a POS
01% Less than $50 avg per frame
03% $50-$74
02% $75-$99
12% $100-$124
16% $125-$149
12% $150-$174
19% $175-$199
05% $200-$224
06% $225-$249
10% $250-$274
05% $275-$299
06% greater than $300 avg per frame

What percentage of your past 12mo glazing sales have had UV reduction glazing? - June 2009 223 participants

How many hours per week are you working in (or for) your shop? - May 2009 150 participants

The average grumbler works about 48 hours per week, per the results of this survey.

What is your shop's primary method to join wood frames? - April 2009 223 participants

78% Vnailer
07% Nails
07% Thumbnails
04% Pre-JOINED by vendor
02% GLUE ONLY (controversial, see thread)
01% OTHER
01% Biscuits
01% Splines
00% Wedges

Does your shop offer fabric mats/liners? - March 2009 109 participants

75% YES
25% NO

Open Discussion "What is the most unique or fun thing you have framed?" - February, 2009
Results: http://www.thegrumble.com/showthread.php?t=37336

How were your 2008 vs 2007 Gross Sales? - January, 2009 109 participants

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2008 197 participants

Combined with other years. See most current poll (above)

How often do you update your shop's window displays? OCT 2008 (76 participants)
42% Monthly
22% Quarterly
12% NONE/Does Not Apply/I dont have windows
11% Weekly
05% Every 6 months or so
04% Yearly
04% OTHER
00% Never, since initial opening

Which BACKING PAPER do you generally use? Sep 2008 (see Sept 2011 comparison)

How much of a deposit do you generally ask for, when new customers order framing? August 2008 (160 participants)

Please see September 2011 for comparative results from both years

Customer Satisfaction Policy Survey - JULY 2008 (89 participants)
Survey Time Stats: Average Completion Time: 1min 5sec (Min: 0min 11sec, Max: 5min 23sec)

Is your customer satisfaction policy displayed in writing?
Examples: signage, printed on paperwork, website, etc
71% NO
29% YES

If customer does not care for their mat or moulding selection during the first month:
28% They pay for materials only, at discounted price
27% They pay nothing (work done at shop expense)
21% They pay for materials only, at regular price
15% They pay full price for re-do (materials and labor)
10% OTHER - explained in forum
00% They pay for labor only

How long do you warrantee your work for free repair?
Examples: failed hinge, particles inside pkg, moulding issues, etc
01% Less than 1 month
04% 1 - 6 months
04% 6 - 12 months
11% 1 - 2 years
02% 2 - 3 years
00% 3 - 4 years
04% 4 - 5 years
08% 5 - 10 years
02% 10 - 15 years
02% 15 - 20 years
60% 20+ years

Have you recently updated your new personal GRUMBLE PROFILE? June 2008 (87 participants)
45% YES
46% NO - But I plan to do so shortly
09% NO - I'm not interested

At what age do you expect to retire? MAY 2008 (157 participants)
01% None/Does Not Apply
02% At age 18-54
06% At age 55-59
05% At age 60-61
10% At age 62-64
16% At age 65-70
15% At age 71-75
04% After age 76
41% Never

How is your business set up as an entity/how does it file? APRIL 2008 (161 participants)
38% Sole Proprietor/Personal Responsibility (1040 C)
29% S-Corp/INC
25% LLC/Limited Liability Company or LLC Partnership
05% C-Corp/INC (1120)
02% Traditional Partnership (1065)
01% OTHER (please explain in post)
01% NONE/DOES NOT APPLY/DONT KNOW
00% Trust (1041)
00% Non-Profit Organization

Which MAT VENDORS do you carry in your shop? MARCH 2008 (137 participants)
96% Bainbridge
93% Crescent
63% Artique (LJ)
24% Frank's Fabrics
11% Raphael's
09% Peterboro
09% Rising
07% Falcon East
06% Framing Fabrics
02% Specialty
<1% Crossroads, Marino, Superior, AMCI, Other

Overall market share by mat vendor (137 participants)
30% Bainbridge
29% Crescent
19% Artique (LJ)
07% Frank's Fabrics
03% Raphael's
03% Peterboro
03% Rising
02% Falcon East
02% Framing Fabrics
01% Specialty
<1% Crossroads, Marino, Superior, AMCI, Other

Fabric Company Results: (65 participants)
51% Frank's Fabrics
23% Raphael's
14% Falcon East
12% Framing Fabrics

What was your shop's 2007 Gross Income? FEB 2008 (105 participants)
11% Under 50k for the year
18% 50k - 99k
20% 100k-149k
14% 150k-199k
06% 200k-249k
06% 250k-299k
06% 300k-349k
01% 350k-399k
01% 400k-449k
03% 450k-499k
08% 500k-749k
03% 750k-999k
01% 1mil-1.24mil
01% 1.25mil-1.49mil
03% Greater than 1.5 million

How many different moulding vendors does your shop offer? January 2008 (141 participants)
Average: ~7.5 vendors

01% NONE / Does Not Apply
01% 1
06% 2
11% 3
07% 4
13% 5
12% 6
06% 7
09% 8
04% 9
07% 10
05% 11
04% 12
02% 13
02% 14
01% 15
01% 16
01% 17
01% 18
06% 19 or more moulding vendors/companies are carried

UNCLAIMED ORDERS SURVEY & DISCUSSION 12/2007 (89 participants)
Survey Time Stats: Average Completion Time: 0min 35sec (Min: 0min 10sec, Max: 3min 31sec)

What is the longest a single order has been held, without being picked up?
09% 1 - 5 months
12% 6 - 12 months
11% 2 years
17% 3 years
10% 4 years
07% 5 years
18% 6 - 10 years
09% 11 - 15 years
02% 16 - 20 years
04% 21+ years

For the order mentioned above, what deposit was taken?
42% NONE / Does Not Apply
07% ~25% deposit
02% ~33% deposit
36% ~50% deposit
13% 100% deposit

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2007 158 participants

Combined with other years. See most current poll (above)

DOES YOUR SHOP OFFER BOTTOM WEIGHTING? (98 participants)
Average Completion Time: 0min 22sec (Min: 0min 3sec, Max: 3min 52sec)
00% Does not apply to my business type
40% Yes - Almost always
42% Yes - Rarely - only when visually needed
11% Yes - Only if customer asks
07% No - Almost never

WHAT PERCENTAGE RANGE REPRESENTS A TYPICAL MONTH FOR THE FOLLOWING TYPES OF FRAMING?- SEPT 2007 (64 participants)
Average Completion Time: 1min 39sec (Min: 0min 37sec, Max: 8min 13sec), Average Time before Quit: 0min 58sec

In this section, We are comparing BY NUMBER OF PIECES/JOBS taken in:

1. BY #: HIGH END (Finished corner, etc)
0% None - 9 14.06%
1%-10% - 27 42.19% ***
11%-20% - 9 14.06%
21%-30% - 6 9.38%
31%-40% - 3 4.69%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 2 3.12%
71%-80% - 3 4.69%
81%-90% - 2 3.12%
91%-100% - 0 0.00%

2. BY #: Bread and butter/middle of the road
0% None - 0 0.00%
1%-10% - 1 1.56%
11%-20% - 4 6.25%
21%-30% - 2 3.12%
31%-40% - 4 6.25%
41%-50% - 5 7.81%
51%-60% - 13 20.31%
61%-70% - 14 21.88% ***
71%-80% - 12 18.75%
81%-90% - 5 7.81%
91%-100% - 4 6.25%

3. BY #: LOW END/LOWEST COST (under $1.50 cost, etc)
0% None - 7 10.94%
1%-10% - 23 35.94% ***
11%-20% - 20 31.25%
21%-30% - 6 9.38%
31%-40% - 4 6.25%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 1 1.56%
71%-80% - 0 0.00%
81%-90% - 0 0.00%
91%-100% - 0 0.00%


In this section, We are comparing BY DOLLAR VALUE taken in:

4. BY $: HIGH END (Finished corner, etc)
0% None - 10 15.62%
1%-10% - 17 26.56% **
11%-20% - 10 15.62%
21%-30% - 8 12.50%
31%-40% - 4 6.25%
41%-50% - 1 1.56%
51%-60% - 5 7.81%
61%-70% - 2 3.12%
71%-80% - 3 4.69%
81%-90% - 3 4.69%
91%-100% - 1 1.56%

5. BY $: Bread and butter/middle of the road
0% None - 0 0.00%
1%-10% - 4 6.25%
11%-20% - 6 9.38%
21%-30% - 2 3.12%
31%-40% - 3 4.69%
41%-50% - 5 7.81%
51%-60% - 13 20.31%
61%-70% - 8 12.50% ***
71%-80% - 13 20.31%
81%-90% - 5 7.81%
91%-100% - 5 7.81%

6. BY $: LOW END/LOWEST COST (under $1.50 cost, etc)
0% None - 7 10.94%
1%-10% - 28 43.75% ***
11%-20% - 17 26.56%
21%-30% - 6 9.38%
31%-40% - 2 3.12%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 0 0.00%
71%-80% - 0 0.00%
81%-90% - 1 1.56%
91%-100% - 0 0.00%

HOW OFTEN DOES YOUR SHOP SEND POSTAL MAIL TO ITS CLIENTS 8/2007 (79 participants)

03% Does Not Apply/Not a shop
25% None/NO mailings were done in the past 12 months
44% 1-3 mailings in the past 12 months
18% 4-6 mailings in the past 12 months
04% 7-9 mailings in the past 12 months
03% 10-12 mailings in the past 12 months
03% Greater than 12 mailings in the past 12 months

Loss Prevention and Fraud Survey- July 2007 (82 participants)

74% Orders never picked up/not paid
51% Uncollected Checks (NSF, etc)
45% E-mail scam attempt
43% Advertising scam attempt (phone directory, website, etc)
37% Shoplifting
32% Phone scam attempt via relay operator
26% Abuse of company dumpster/trash container
26% Flood or plumbing damage
24% Vandalism outside shop
22% Employee theft: Time/Scheduling
21% Employee theft: Cash
21% Employee theft: Frames
20% Break-in/theft after hours
18% Cust damaging art & not paying for it
17% Employee theft: Giving away Mdse or under charging
17% Employee theft: Materials
15% Credit card defalcation (charge backs)
13% Credit card fraud in store
11% Corporate account bankruptcy/write off
10% Counterfeit currency/bills
09% Worker's comp or sick time abuse
07% Sexual harassment issue/complaint
07% Employee theft: Art
07% Employee theft: Gift items
07% Identity theft: Personal
06% Supplier/Vendor fraud
06% Vandalism inside shop
05% Consigner/artist fraud
05% Counterfeit checks
05% NONE OF THE ABOVE/DOES NOT APPLY
04% Credit card fraud by phone
04% Employee theft: Customer database/mailing list
02% Counterfeit traveller's checks
02% Internet or wireless break-in/data loss
02% Stolen keys
02% Employee theft: Theft of or lost deposit
02% Employee theft: Other (please see forum post)
02% Legal defense/complaint (Slip & fall, liability, etc)
02% OSHA compliance issue/complaint
01% ADA compliance issue/complaint
01% Employee theft: Client credit card numbers
01% Employee theft: Abuse of company vehicle or fuel account
01% Credit card fraud online
01% Counterfeit bank or money orders
01% Identify theft: Corporate
01% Fire/Arson causing downtime
00% Counterfeit purchase order
00% Armed robbery
00% Bomb threat causing downtime

What FRAMING RELATED extras/special items do you offer? June 2007 (116 participants)

07% Art rental or leasing
69% Art or print ordering service
10% Art/frame appraisals or consulting
61% Bevel accents
41% Canvas transfers
21% Compo corners
97% Fillets
72% Frames/Liners: fabric wrapped
31% Frames: custom finished/milled
48% Frames: finished/closed corner style
16% Frames: leather wrapped
66% Frames: oval or special shape
11% Gilding service
12% Glass etching service
34% Mail order or shipping service
71% Mats: fabric wrapped
52% Mats: French lines or panels
56% Mats: painted bevels
90% Mats: v-grooves
91% Museum type glass option
91% Name plates (outsourced or in-house)
55% On-site art hanging/installation
55% On-site home/office consulting
27% Printing to paper or canvas
66% Optional one day rush service
34% Oversize beyond 48x96
36% Plaque-it type mounting service
89% Preservation/Archival hinging
41% Readymade mats
59% Readymade frames
16% Restoration of paper, paint, or frames (conservator grade)
43% Restoration of paper, paint, or frames (very minor)
53% Restoration via digital reproduction (digital custom, etc)
12% Custom CMC/CAD mat design
07% OTHER Special Service/Treatment (please see forum)
00% None/None apply to my situation/Not a Framer

Do you ask clients to SIGN at the design counter?- May 2007 122 participants

66% Yes - for credit card transactions, per bank requirement
28% Yes - Upon approval of design / limit of liability disclaimer / condition report
20% NO/None Apply or Not a Framer
11% Yes - For Corporate jobs, PO, and clients with terms
07% Yes - When order is completed/at time of pickup
03% OTHER/NOT IN CHOICES ABOVE (see messages)
02% Yes - For NON-framing/gift item sales

Bring Items to Auto Survey- April 2007 172 participants

Do you or your staff offer to bring completed orders to the customers vehicle?
97% Yes, when possible/properly staffed
02% No, this is not a service we provide
01% None/Does Not Apply/Not A Framer

Poly Moulding Survey- March 2007 119 participants

Of those surveyed, 77% DO NOT currently offer Poly Mouldings.

Their reasons:
49% Quality concerns
22% Framer/Employee resistance
16% Availability/no established source
13% Do not know how to cut/join it
12% OTHER (see forum for explanation and discussion)
11% Customer resistance
05% Do not know how to sell it
03% Variety of profiles & finishes
02% Do not know how to earm more profit with it

Of those surveyed, 21% DO offer Poly Mouldings.

How long have you offered poly mouldings?
20% Less than 1 year
04% 1-2 years
28% 2-5 years
48% 5+ years

How do you display your poly samples?
61% We display them mixed with wood samples
30% We display them in a special section
09% We keep them out of customer view until needed

Who do you sell poly mouldings to?
48% We offer them to Retail Sales
29% We offer them to Commercial and Resale clients
23% Only when price is an issue, as a sale saver

How do you price/mark up poly mouldings?
62% Higher markup than that of wood offerings?
38% Similar markup to that of wood offerings
00% Lower markup than that of wood offerings?

Feb 2007: Which kind of frame shop are you at? (174 participants)

66% Independent w/single location
12% Home Based (Garage, Basement, Barn, Van, etc)
08% Independent w/multi locations
07% Franchise (DTW, TGFU, FF, Big Picture, etc)
03% Big Box/National Chain (M's, ABros, JA's, HL, Corners, etc)
02% NONE / DOES NOT APPLY
01% Corporate/Wholesale/Commercial Framer
01% OTHER (Please explain in a post)
00% E-Commerce/Mail Order Only

How does your shop wrap completed orders? - January 2007 177 participants

58% Clear plastic bags
42% Kraft or other paper
23% We use corners IN ADDITION to the above
12% Bubble Wrap
10% Corrugated Cardboard
10% Stretch wrap
09% Unwrapped w/corners
08% Unwrapped
05% Retail shopping bag
04% Thermal shrink wrapped
01% OTHER/Not Listed

Which Trade Show(s) Do You Plan To Attend in 2007? - December 2006 94 participants

50% WCAF/PFM - Las Vegas, NV. Jan 28-30
31% Decor Expo - Atlanta, GA. Sep 7-9
19% Decor Expo - Baltimore, MD. Apr 27-29
19% PMA/PPFA - Las Vegas, NV. Mar 7-11
18% None - Not planning to attend any shows
13% Other, vendor, or small regional show(s)
03% Quadrum SACA - Bologna, Italy. Feb 15-18
03% Spring Fair - Birmingham, UK. Feb 4-8
02% SMAC - Paris, France. Mar 18-20
01% AFEX - Niagara, NY. TBA

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2006 283 participants

Combined with other years. See most current poll (above)

MOULDING VENDOR POPULARITY SURVEY- OCTOBER 2006 172 participants

WHICH MOULDING VENDORS DO YOU CARRY?
79.07% Larson Juhl
63.95% Nielsen Moulding
47.09% Roma Moulding
41.28% Nurre Caxton
36.63% Decor Moulding
35.47% Inline Ovals
33.14% AMPF Moulding, Studio Moulding
31.98% Omega Moulding
26.16% Designer Moulding
26.16% Framerica
19.19% Max Moulding
17.44% Arquati Moulding
16.86% Presto Frame & Moulding
16.28% AMCI Moulding
15.12% Bella Moulding
14.53% Franks Fabrics (Liners), Williamson Moulding
13.95% Gryphon Moulding
13.39% Fotiou Frames
12.79% CMI Mouldings, Picture Woods
11.63% DonMar Creations, Raphael's Master Source Liners
11.05% J. Orr Moulding & Chop Service, United Picture Framing Supplies
10.47% Vermont Hardwoods, OTHER - National company
9.88% Abe Munn, Gemini Moulding, Nelsons Moulding & Frames
9.30% Design Guild Moulding, Engelsen Frame & Moulding Co, Turner Assoc
8.14% Garrett Moulding, OTHER - Local or regional company, Southern Moulding, Tracy Chop Service
7.56% Bravura Moulding, Wall Moulding Assoc
6.98% PB&H Moulding
6.40% Vicki Schober
5.81% Burnich Moulding, Framers Inventory, LaVille Frames, Presto Readymades
5.23% Art-O-Rama, DJ Wholesale, G&G Moulding Co, Regence Picture Frames, TC Moulding, Universal Framing Supplies
4.65% Chop Right, Framing Fabrics, Monarch Moulding, Our own brand / manufactured in-house
4.07% APF, Bay, Bendix, CDNV Wood Carving, Framers Market - CT, Framing Suppliers Birmingham, Furst Bros, Pacific Framing Supply OR
3.49% ABC, Americas Choice, Artisan Moulding, Blue Ridge, CJ, Evald, OTHER - Imported directly from manufacturer, Proframe, Roanoke Moulding
2.91% A Street, Bob Victor's, Cash, Crossroads, Jayness, LaMarche, Putnam, Rhonda Feinman, Singleton, Valley Moulding
2.33% Aetna Moulding, Alumaframe, Armel, Art Express, Cabhail, Colonial, Delta, European Art, Frame Guild, LeWinter, NJ, Picture & Frame Ind, Shenandoah, Southwinds

NOTE: This summary only includes the top 98%. For the rest, please see the full results in the original poll.

MONTHLY SURVEY- SEPTEMBER 2006 This month was skipped due to grumble upgrade.

WHAT'S ON *YOUR* COUNTERTOP?- AUGUST 2006 91 participants

DESIGN & SALES COUNTER: What surface material do you use for the countertop?
42% Formica
15% Carpet
15% Wood
09% Tempered glass
05% Fabric
03% Other(please post on forum)
02% Stone
02% Coroplast
01% Linoleum
01% Naughahide
01% Paper or kraft
01% Teflon or other plastic
01% NONE/Does Not Apply
00% Ceramic tile, Plexi, Faux stone, Brick, Leather, Cardboard, Foamcore, Stainless or metal

DESIGN & SALES COUNTER: WIDTH of this counter? (left to right. combined, if multiple)
01% None/Does Not Apply
05% Less than 3 feet wide
22% 3-3.99 feet wide
09% 4-4.99 feet wide
11% 5-5.99 feet wide
08% 6-6.99 feet wide
04% 7-7.99 feet wide
14% 8-8.99 feet wide
03% 9-9.99 feet wide
09% 10-10.99 feet wide
00% 11-11.99 feet wide
04% 12-12.99 feet wide
09% 13 feet or wider

DESIGN & SALES COUNTER: HEIGHT of this counter? (from floor to top surface)
01% None/Does Not Apply
04% Less than 30" high
07% 30-30.99" high
02% 31-31.99" high
14% 32-32.99" high
03% 33-33.99" high
08% 34-34.99" high
09% 35-35.99" high
21% 36-36.99" high
05% 37-37.99" high
05% 38-38.99" high
02% 39-39.99" high
10% 40-40.99" high
02% 41-41.99" high
02% 42.42.99" high
03% 43" or higher

FITTING TABLE: What surface material do you use for the countertop?
29% Carpet
24% Paper or kraft
10% Cardboard
09% Coroplast
05% Other(please post on forum)
04% Linoleum
04% Foamcore
03% Wood
03% Formica
03% Fabric
01% Tempered glass
01% Plexi
01% Teflon or other plastic
01% None/Does Not Apply
00% Ceramic tile, Stone, Faux Stone, Brick, Leather, Naughahide, Stainless or other metal

FITTING TABLE: Width of this counter? (left to right. combined, if multiple)
01% None/Does Not Apply
00% Less than 3 feet wide
10% 3-3.99 feet wide
24% 4-4.99 feet wide
07% 5-5.99 feet wide
13% 6-6.99 feet wide
02% 7-7.99 feet wide
23% 8-8.99 feet wide
02% 9-9.99 feet wide
04% 10-10.99 feet wide
01% 11-11.99 feet wide
02% 12-12.99 feet wide
10% 13 feet or wider

FITTING TABLE: HEIGHT of this counter? (from floor to top surface)
01% None/Does Not Apply
00% Less than 30" high
02% 30-30.99" high
00% 31-31.99" high
04% 32-32.99" high
01% 33-33.99" high
10% 34-34.99" high
10% 35-35.99" high
29% 36-36.99" high
11% 37-37.99" high
11% 38-38.99" high
03% 39-39.99" high
09% 40-40.99" high
03% 41-41.99" high
03% 42.42.99" high
02% 43" or higher

WHAT KIND OF COMMUNITY IS YOUR SHOP IN?- JULY 2006 106 participants

TYPE of community you are located in
50% City
32% Town
08% Village
06% Rural
04% OTHER (see thread)

POPULATION of your community
02% 1-1,999
13% 2,000-9,999
30% 10,000-34,999
29% 35,000-99,999
13% 100,000-499,999
06% 500,000-999,999
01% 1,000,000-1,999,999
03% 2,000,000-4,999,999
02% 5,000,000 or higher
01% OTHER (please explain)

HOW FAR is the nearest large City of 500,000 or more?
01% NONE/Does Not Apply
19% 0-5 miles (or you are IN it)
07% 6-10 miles
08% 11-20 miles
13% 21-50 miles
22% 51-100 miles
31% 100 miles or more

WHAT KIND OF SHOP SPACE DO YOU HAVE?- JUNE 2006 168 participants

WHAT TYPE OF SPACE DO YOU HAVE?
39% Free-Standing building
36% Strip Mall
11% Other (see forum)
08% Home
03% Shed/Garage/Barn next to home
02% Mall Store
01% Vehicle (on-site service only)
01% None/Does Not Apply
00% Mall Kiosk

HOW MANY PUBLIC/RETAIL ENTRANCES DOES YOUR SPACE HAVE?
73% One entrance
21% Two entrances
01% Three or more entrances
05% None/Does Not Apply

WHAT TYPE OF TERMS DO YOU HAVE FOR YOUR SPACE?
45% Rent/Lease - 2-5 year lease
13% Rent/Lease - month to month lease
10% Commercial - owned with mortgage
10% Residential Property (any)
07% Rent/Lease - 6-10 year lease
06% Rent/Lease - 1 year lease
06% Commercial - owned without mortgage
02% Rent/Lease - 11+ year lease
02% None/Does Not Apply
01% Other (see forum)

WHAT TYPE OF CUSTOMER PARKING SITUATION DO YOU HAVE? (68% have a private lot)
52% Private Lot - free, ample space
27% Street - free parking
14% Private Lot - free, never enough
08% Street - metered parking
07% Driveway
03% We design on-site and deliver
02% Parking Garage - paid by client
02% Other (see forum)
02% None/Does Not Apply
01% Pay Lot - paid by client
01% Parking Garage - free
01% City Area - walk-ins only
00% Pay Lot - free w/validation
00% Parking Garage - free w/validation

'HOW DO YOU BUY GLAZING?' SURVEY- May 2006

From the results, we see that more than half use CC/UV as a default, and about one third still use non protective glass.

It also shows that about:
- 93% stock CC/UV CLEAR/CONSERVATION
- 87% stock PC/CLEAR/NON PROTECTIVE
- 74% stock MUSEUM
- 73% stock RC/NONGLARE
- 68% stock CRC/NONGLARE
- 68% stock PCA/ACRYLIC CLEAR
- 61% stock CCA/ACRYLIC UV CLR

WHICH GLAZING TYPE IS YOUR "DEFAULT"?
54% CC/UV CLEAR/CONSERVATION *
34% PC/CLEAR/NON PROTECTIVE
06% None/Does Not Apply
03% CRC/NONGLARE UV
01% RC/NONGLARE CLEAR
01% PCA/ACRYLIC CLEAR
01% CCA/ACRYLIC UV CLEAR
00% MUSEUM

Which lite sizes do you buy/stock for PC/CLEAR/NON PROTECTIVE?
70% 32x40
42% 16x20
39% 24x36
36% 36x48
26% 22x28
24% 20x24
24% 40x60
20% 11x14
20% 24x30
16% 18x24
15% 26x32
13% NONE/Does Not Apply
10% 30x36
07% 12x16
07% 14x18
07% 30x40
05% 8x10
05% Float
03% 26x36
02% 28x36
02% OTHER

Which lite sizes do you buy/stock for CC/UV CLEAR/CONSERVATION?
86% 32x40 *
47% 36x48
44% 24x36
36% 16x20
36% 22x28
30% 20x24
30% 40x60
24% 26x32
23% 24x30
20% 18x24
07% 40x50
07% NONE/DOES NOT APPLY
05% 11x14
05% 12x16
05% 14x18
05% 30x40
01% 8x10
01% OTHER

Which lite sizes do you buy/stock for RC/NONGLARE CLEAR?
60% 32x40 *
26% NONE/DOES NOT APPLY
20% 16x20
18% 24x36
17% 36x48
16% 22x28
11% 24x30
10% 20x24
08% 16x32
08% 11x14
07% 40x50
05% 18x24
04% 40x60
03% 14x18
03% OTHER
02% 12x16
01% 30x40
01% 8x10

Which lite sizes do you buy/stock for CRC/NONGLARE U/V CLEAR?
54% 32x40 *
32% NONE/DOES NOT APPLY
19% 36x48
16% 22x28
16% 24x36
09% 16x20
06% 40x50
05% 18x24
05% 20x24
05% 24x30
05% 26x32
05% 40x60
02% OTHER
01% 8x10
01% 11x14
01% 12x16

Which lite sizes do you buy/stock for PCA/ACRYLIC CLEAR?
51% OTHER SIZE *
32% NONE/DOES NOT APPLY
11% 32x40
08% 40x60
03% 36x48
01% 18x24
01% 24x36
01% 30x40

Which lite sizes do you buy/stock for CCA/ACRYLIC UV CLEAR?
47% OTHER SIZE *
39% NONE/DOES NOT APPLY
12% 32x40
08% 40x60
03% 36x48

Which lite sizes do you buy/stock for MUSEUM?
58% 32x40
26% NONE/DOES NOT APPLY
17% 24x36
15% 36x48
13% 40x60
10% 16x20
06% 24x30
05% OTHER
04% 22x2
03% 30x40
02% 20x24
01% 26x32

NEEDLEWORK SURVEY- April 2006

Is this type of framing up or down? (declining)
46% About the same
37% DOWN
13% UP
02% We don't frame needle art
02% NONE/Does Not Apply

What percentage of total framing is represented by needle art? (~79% of us said less than 10%)
53% 0-5%
26% 6-10%
04% 11-15%
05% 16-20%
02% 21-25%
03% 26-30%
02% 36-40%
01% 71-75%
04% NONE/Does Not Apply

Do you offer a service to clean needle art, prior to framing?
84% NO
09% YES
06% NONE/Does Not Apply
01% Other (see forum)

How do you price needle art?
65% United Inches
13% Flat/Fixed extra Fee
09% Square Inches
08% Other (see forum)
04% NONE/Does Not Apply

Do you market this specialty? How? (check any that apply)
39% We do NOT market this specialty service
32% Phone Book(s)
23% Web Site
19% Newspaper
19% Signage - in business
15% Newsletter
14% Direct Mail
14% Club/Organization
10% Signage - exterior of business
10% Flyers
10% Business Cards
09% Guest speaking engagements
04% Trade Show
04% NONE/Does Not Apply
03% Radio Ads
03% TV Ads
03% Other (see forum)

CREDIT CARDS & PAYMENT TYPES - March 2006

WHICH PAYMENT TYPES ARE ACCEPTED AT YOUR SHOP?
97% Cash
97% Business Check
95% Personal Check
94% Visa
94% Mastercard
69% ATM/Debit
68% American Express
61% Gift Certificate(paper)
58% Discover
13% Diner's Club
10% Barter Company
09% Gift Card(electronic)
07% PayPal
04% Wire Xfer
03% Carte Blanc
01% JCB
01% OTHER (see forum)
01% Does not apply/None

WHICH SINGLE PAYMENT IS USED THE MOST IN YOUR SHOP? (in $ volume)
52% Visa
17% Mastercard
17% Personal Check
05% ATM/Debit
03% Business Check
03% American Express
02% Cash
01% OTHER (see forum)
01% Does not apply (none)

HOW DO YOU PHYSICALLY PROCESS CARDS?
90% Standalone credit card terminal
06% Does not apply/None
02% Through our POS software
02% Knuckle Breaker
01% By telephone

MISC PAYMENT/PROCESSING QUESTIONS
69% We OWN our equipment
23% We RENT/LEASE our equipment
26% We have a merchant contract of 12 mos or more
27% We have a month to month merchant contract
26% Vendor provides paper/supplies free
69% Full card number does NOT print on customer copy
02% We don't ask for a signature for transactions below $50
20% We check ID's for new customers using a check
08% We check ID's for new customers using a card
38% We have a PIN PAD for customers using debit cards
61% We are happy with our current processing vendor
01% OTHER- A (please see forum)
05% None of the above apply to my business

AVERAGE TICKET SIZE SURVEY - Feb 2006

What is YOUR shop's average custom framing ticket size?
01% $74 or less (in US $)
04% $75-$99
11% $100-$124
16% $125-$149
20% $150-$174 *
14% $175-$199
05% $200-$224
06% $225-$249
06% $250-$274
03% $275-$299
08% $300 or more
03% NONE / Does Not Apply
01% I don't know/don't track such things
OTHER (please explain in a post) 0% (0)

Do you feel this has gone UP or DOWN in the past year?
50% UP (higher than previous years)
32% SAME (about the same as previous years)
07% DOWN (lower than previous years)
02% I don't know/I don't track such things
09% NONE / Does Not Apply

HOW DO YOU BUY AND CUT MOULDING? HOLLOW OR FLAT GROUND? January 2006

How do you buy moulding? (multiple answers OK)
85% Length
64% Chopped
42% Box
33% Bundle
20% Closeout
18% Chopped & Joined
17% Straight Cut
04% None/Does Not Apply
02% Truckload (20+ boxes/custom discount)
01% Container/Direct from overseas
01% Other (please see thread)

Which of the following apply? (multiple answers OK)
65% We use a saw
61% We buy chops
59% We use a chopper
16% We buy frames pre-chopped & joined
04% None/Does Not Apply

Which is your PRIMARY method? (one answer)
43% We use a saw
32% We use a chopper
18% We buy chops
04% None/Does Not Apply
03% We buy frames pre-chopped & joined

If you have a chopper, how do you have the knives/blades sharpened?
39% Hollow Ground
30% Flat Ground
28% I dont know!
03% Other (please see thread)

HOW DO *YOU* PRONOUNCE "FILLET"? - DECEMBER 2005
Is it FIL'-ET or is it FI-LAY' ?

80% FIL'-ET
19% FI-LAY'
01% Neither/I don't know/What is a fillet?

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2005

Combined with other years. See 11/2007 (above)

MONTHLY SURVEY SHOP ATTIRE- OCTOBER 2005

Does your shop have a (formal or verbal) dress code policy?
52% YES
44% NO
03% OTHER (please explain in post)
01% Does Not Apply/Not A Framer

Do you feel that employee appearance makes for a happier customer?
88% YES
07% NO
03% OTHER (please explain in post)
02% Does Not Apply/Not A Framer

How does your front counter staff generally dress? (Check any that may apply)
TOP
62% Polo (37% plain, 25% shop branded)
46% Blouse
42% Dress Shirt (33% plain, 9% shop branded)
25% Tee-shirt (19% plain, 6% shop branded)
22% Apron (14% plain/vendor, 8% shop branded)
BOTTOM
55% Khaki style pants
52% Blue jeans
44% Slacks
37% Dress pants
30% Skirt
28% Other jeans
22% Dress
17% Shorts
FEET
63% Shoes
39% Sneakers
14% Open toe shoes
01% Stilettos
OTHER
21% We have visible tattoo restrictions
19% We have jewelry restrictions
04% Shop branded name tag on other shirt
02% Tie
02% Shop branded hat or cap
03% Does Not Apply
01% OTHER/NOT LISTED (please explain in a post)

CORNER SAMPLES ON LOAN SURVEY- SEPTEMBER 2005

Do you allow clients take corner samples from your shop?
81% YES
10% NO
08% OTHER (see thread for explanation)
01% Does not apply/None

Do you require a credit card or deposit when clients take samples?
70% NO
11% Does not apply/None
10% YES
09% OTHER (see thread for explanation)

COMPRESSED AIR SURVEY- AUGUST 2005

HOW OFTEN DO YOU BLEED/PURGE YOUR COMPRESSOR TANK?
09% Does not apply/None
02% More than once daily
21% Daily
05% Bi Weekly
15% Weekly
10% Every couple weeks
16% Monthly
08% Quarterly
05% Yearly
07% Never
02% OTHER (please explain)

DO YOU POWER YOUR COMPRESSOR OFF AT NIGHT?
69% YES
25% NO
05% Does not apply/None

WHERE DOES YOUR COMPRESSOR LIVE?
62% Back room
12% OTHER (please explain)
10% Basement
09% Sound proofed closet
05% Does not apply/None
02% Customer/retail area

WHAT TYPE OF COMPRESSOR DO YOU USE?
45% OTHER BELT/OIL/PANCAKE BASED (pricey, quiet, change oil every 500hrs) Bambi, Silentair, etc
40% DIRECT DRIVE (economy, loud, ~500hr max life)
09% I DONT KNOW WHICH IT IS
05% Does not apply/none

WHAT DO YOU USE THE COMPRESSOR(S) FOR IN THE SHOP?
72% Joiner/Underpinner/Vnailer
65% Air nozzle or dust blower
57% Computerized Mat Cutter
45% Pneumatic staple gun
30% Point driver/fitting tool
13% Pneumatic saw
11% OTHER (please explain)
05% Does not apply/none
03% Pneumatic glue gun
01% Semi Manual Matcutter
01% Pneumatic canvas stretcher

DISCOUNTING SURVEY- JULY 2005

What types of discounts do you offer? (95% said they do)
64% Volume
50% Designer/Decorator
44% Artist
39% "Percent off" promotions/coupons
37% Relatives
35% Corporate
30% "Dollars off" promotions/coupons
16% Police/Fire/City/Town
13% Student
13% Religious
12% Price matching local competitors for identical components
12% Club discount (AAA, Chamber, Lions Club, etc)
10% "Frequent Framer" program card
08% OTHER (please explain in a post)
05% Sr Citizens
05% I DO NOT OFFER DISCOUNTS
04% Accept local competitors printed coupons
03% (If order is) pre-paid

For those offering a "Dollars Off" discount, how much would it be for a $140 sale?
07% $5 off
12% $10 off
19% $15 off
23% $20 off
33% $25 off
02% $30 off
02% $40 off
02% $50 off

For those offering a "Percentage Off" discount, how much would it be for a $140 sale?
01% 5% off ($7)
38% 10% off ($14)
26% 15% off ($21)
26% 20% off ($28)
05% 25% off ($35)
01% 30% off ($42)
01% 40% off ($56)

PAYROLL SURVEY- JUNE 2005

HOW DO YOU PAY?
63% I pay hourly
24% I pay some of each
08% I don't have a payroll at this time
02% I pay salary
02% OTHER (see thread)
02% Does not apply/None

WHAT BENEFITS DO YOU OFFER?
08% I have no employees
07% I have no employees and receive coverage from my partner/spouse's employer
42% We offer HEALTH insurance
08% We offer DENTAL insurance
39% Coverage for owner(s)
24% Coverage for manager(s)
36% Coverage for full timer(s)
05% Coverage for part timer(s)
22% Coverage for employee's FAMILY
08% Coverage for employee's DOMESTIC PARTNER
10% Commission is paid for manager(s)
10% Commission is paid for entire sales staff
22% 1 week paid annual vacation
22% 2 weeks paid annual vacation
07% 3 weeks paid annual vacation
03% 4 weeks paid annual vacation
02% 5 or more weeks paid annual vacation
37% Paid sick days (within reason)
31% Paid annual vacation is on a graduated system that increases with years of service.
24% Personal day(s)
12% Paid birthday
44% Personal framing at near cost
32% Personal framing at discount
07% Personal framing free
10% Life insurance
03% Profit sharing
10% 401k or equivalent
29% Bonus based on performance
34% Bonus for holiday
14% Tuition reimbursement: TRADE related education
02% Tuition reimbursement: GENERAL education
07% OTHER (see thread)

WHAT DO YOU LOOK FOR IN A POTENTIAL HIRE?
81% Personality
66% Basic math skills
53% Willingness to work weekends
44% Flexible hours/scheduling
42% I prefer prior framing experience
42% Sales background
41% Artistic background
37% References
27% I prefer a 'newbie' to the industry
22% High school diploma
08% CPF® or other trade designation
07% Does not apply/None
07% College degree (associates)
05% College degree (bach or higher)
05% OTHER (see thread)

What do you pay? NEW PART TIMER, NO TRADE EXPERIENCE:
04% Minimum wage
73% Less than $10/hr
18% $10.01-$12.00/hr
02% $12.01-$14.00/hr
02% $20.01-$22.00/hr

What do you pay? NEW FULL TIMER, NO TRADE EXPERIENCE:
05% Minimum wage
51% Less than $10/hr
35% $10.01-$12.00/hr
07% $12.01-$14.00/hr
02% Over $22.00/hr

What do you pay? SEASONED PART TIMER, 3+ YEARS EXPERIENCE:
22% Less than $10/hr
41% $10.01-$12.00/hr
15% $12.01-$14.00/hr
09% $14.01-$16.00/hr
09% $16.01-$18.00/hr
02% $18.01-$20.00/hr
02% $20.01-$22.00/hr

What do you pay? SEASONED FULL TIMER, 3+ YEARS EXPERIENCE:
04% Less than $10/hr
28% $10.01-$12.00/hr
33% $12.01-$14.00/hr
15% $14.01-$16.00/hr
09% $16.01-$18.00/hr
02% $18.01-$20.00/hr
02% $20.01-$22.00/hr
07% Over $22.00/hr

What do you pay? EXPERIENCED STORE MANAGER:
04% Less than $10/hr
07% $10.01-$12.00/hr
05% $12.01-$14.00/hr
30% $14.01-$16.00/hr
15% $16.01-$18.00/hr
15% $18.01-$20.00/hr
04% $20.01-$22.00/hr
07% $22.01-$24.00/hr
07% $24.01-$26.00/hr
07% Over $26.00/hr

AVERAGE AGE OF CLIENTS POLL- MAY 2005

How old would you say your average client is?
03% Does not apply
10% 31-35
17% 36-40
30% 41-45
28% 46-50
11% 51-55
01% 56-60

SPRING CLEANING POLL- APRIL 2005

How often do you change your window display(s)?
13% Does not apply
13% Weekly
45% Monthly
18% Quarterly
03% Every 6 months or so
01% Never since initial opening
07% OTHER: See Poll Discussion

How often do you re-arrange your gallery/showroom layout?
04% Does not apply
03% Weekly
24% Monthly
23% Quarterly
23% Every 6 months or so
06% Yearly
07% Every few years
06% Never since initial opening
06% OTHER: See Poll Discussion

How often do you re-arrange/sort your moulding samples?
01% Does not apply
04% Weekly
20% Monthly
17% Quarterly
32% Every 6 months or so
11% Yearly
06% Every few years
01% Never since initial opening
07% OTHER: See Poll Discussion

HOW OFTEN DO YOU EVALUATE AND ADJUST YOUR PRICING? - MARCH 2005

How often do you generally evaluate & adjust retail prices? (labor, mld, etc)
26% Every month or so
22% Yearly
17% Every 6 months or so
10% Quarterly
10% I let the POS do it and never change markup multipliers or items indiv.
05% OTHER (please explain)
03% Every week or so
02% Every 5 years or more
02% I have never adjusted my prices
02% Does not apply/None

What factors are considered when you adjust your prices? (check any that apply)
52% Increases in other operating expenses
43% Shop local competitors/local market to determine value
41% I rely on POS w/fixed multipliers and some manual adjusments
40% Custom feedback/resistance
40% Manual adjustment based on each item's earning capability/value
34% Evaluation through a COGS formula
28% Increase in rent
19% Just for giggles
07% I only adjust labor, glass, and special services.
07% Partner programs/discount programs
07% Box pricing discounts
05% Based on my rep's suggestions
05% CPF credentials and staff training
03% Rebate allowances
03% OTHER (please explain)
02% I rely on POS w/fixed markup multipliers only
02% Does not apply/None
02% 'free delivery' or hanging expenses
01% Vendor fuel surcharges
00% Free delivery allowances
00% Show discounts

HOW WAS BUSINESS IN 2003 COMPARED TO 2004? - FEBRUARY 2005

SUMMARY: 52% said sales are UP, 9% said ABOUT THE SAME, 22% said sales are DOWN, 15% question did not apply

08% DOES NOT APPLY TO MY BUSINESS/ I DONT KNOW
07% I was not open both years
00% Sales were UP 200% or more
04% Sales were UP 100-199%
00% Sales were UP 75-99%
04% Sales were UP 50-74%
05% Sales were UP 40-49%
07% Sales were UP 30-39%
10% Sales were UP 20-29%
10% Sales were UP 10-19%
12% Sales were UP 1-9%
09% SALES WERE ABOUT THE SAME BOTH YEARS
07% Sales were DOWN 1-9%
10% Sales were DOWN 10-19%
02% Sales were DOWN 20-29%
02% Sales were DOWN 30-39%
00% Sales were DOWN 40-49%
01% Sales were DOWN 50-74%

WHAT IS YOUR HOURLY SHOP RATE? - JANUARY 2005

Rounded up to nearest $5

02% DOES NOT APPLY
04% $15
01% $20
01% $25
04% $30
05% $35
13% $40
12% $45
12% $50
07% $55
25% $60
07% $65
00% $70
05% $75
02% $80
00% $85
00% $90
01% $95
01% $100
00% Over $100/hr

HOW BIG IS YOUR FRAME SHOP? - DECEMBER 2004

See December 2009 (above) for comparison

SIZE/SF OF YOUR RETAIL SPACE, INCLUDING WORK AREA?
02% Does not apply/None
04% Home based
05% Less than 600sf
12% 601-900sf
18% 901-1200sf
14% 1201-1500sf
17% 1501-2000sf
10% 2001-3000sf
07% 3001-4000sf
04% 4001-5000sf
02% 5001-6000sf
02% 6001-7000sf
02% 7001-10000sf
01% 10001-20000sf
01% 20001-30000sf
01% 30001-40000sf
00% Over 40000sf

TOTAL EMPLOYEES AT YOUR SHOP, INCLUDING SELF AND PART TIMERS. (.5=pt, 1=ft)
07% Does not apply/None
05% .5 One part timer
21% 1 One FT or Two PT
17% 1.5 One FT & one PT or 3 PT, etc
17% 2
07% 2.5
03% 3
03% 3.5
04% 4
03% 4.5
03% 5
00% 5.5
01% 6
01% 6.5
01% 7
02% 7.5
00% 8
02% 8.5
00% 9
00% 9.5
00% 10
01% 10.5
03% 11 - 15
01% 15.5 - 20

HOW MANY YEARS HAS YOUR SHOP BEEN IN BUSINESS?
02% Does not apply/None
00% Still preparing to open
11% Less than 1 year
07% 1-2
05% 2-3
08% 3-4
03% 4-5
05% 5-6
03% 6-7
03% 7-8
02% 8-9
05% 9-10
13% 11-15
10% 16-20
08% 21-25
08% 26-30
05% 31-35
00% 36-50
02% 51-75
01% 76-100
00% Over 100 years

NOVEMBER 2004 TECHNOLOGY SURVEY:

Combined with other years. See 11/2006 above.

ARE YOU BRANDED? - OCTOBER 2004

HOW DOES MY SHOP APPLY BRANDING? (Check any that apply)
90% Business Cards
74% Company LOGO
70% Outdoor Signage
58% Company website
43% Newsletter & Mailings
37% Company SLOGAN
30% Branded Attire/Shirts/Aprons
30% Press Releases
21% Branded company vehicle
20% Public Speaking Engagements
08% Column in local paper
08% OTHER - Please explain
07% NONE - DOES NOT APPLY
04% Sponsor LL or sports team
02% Talk Shows

GLASS PRICING SURVEY - SEPTEMBER 2004

What is your price for 24x36 CLEAR/REGULAR? (labor & tax excluded) (~97% carry)
03% DOES NOT APPLY / NOT OFFERED
02% 5.01-10.00
11% 10.01-15.00
23% 15.01-20.00
36% 20.01-25.00
11% 25.01-30.00
03% 30.01-35.00
05% 35.01-40.00
03% 40.01-45.00
02% 55.01-60.00

What is your price for 24x36 UV/CONSERVATION CLEAR? (~95% carry)
05% DOES NOT APPLY / NOT OFFERED
02% 15.01-20.00
03% 20.01-25.00
07% 25.01-30.00
15% 30.01-35.00
28% 35.01-40.00
18% 40.01-45.00
05% 50.01-55.00
08% 55.01-60.00
02% 60.01-65.00
03% 65.01-70.00
02% 75.01-80.00
02% 95.01-100.00
02% Over 100.00

What is your price for 24x36 REGULAR NON GLARE? (~92% carry)
08% DOES NOT APPLY / NOT OFFERED
02% 15.01-20.00
03% 20.01-25.00
08% 25.01-30.00
23% 30.01-35.00
21% 35.01-40.00
11% 40.01-45.00
08% 45.01-50.00
07% 50.01-55.00
02% 55.01-60.00
00% 60.01-65.00
03% 65.01-70.00
02% 90.01-95.00
02% Over 100.00

What is your price for 24x36 PLEXI CLEAR? (~85% carry)
15% DOES NOT APPLY / NOT OFFERED
07% 20.01-25.00
05% 25.01-30.00
08% 30.01-35.00
13% 35.01-40.00
13% 40.01-45.00
11% 45.01-50.00
08% 50.01-55.00
02% 55.01-60.00
03% 70.01-75.00
07% 75.01-80.00
05% 80.01-85.00
03% 85.01-90.00

What is your price for 24x36 A/R? (~51% carry)
49% DOES NOT APPLY / NOT OFFERED
08% 0.01-75.00
02% 75.01-100.00
02% 100.01-105.00
03% 105.01-110.00
10% 120.01-125.00
03% 125.01-130.00
07% 130.01-135.00
08% 135.01-140.00
02% 150.01-155.00
02% 155.01-160.00
02% 165.01-170.00
02% 190.01-195.00
02% Over 200.00

What is your price for 24x36 MUSEUM glass? (~77% carry)
23% DOES NOT APPLY / NOT OFFERED
02% 0.01-100.00
03% 100.01-125.00
05% 125.01-150.00
18% 150.01-175.00
10% 175.01-185.00
11% 185.01-195.00
05% 195.01-205.00
02% 205.01-210.00
02% 210.01-215.00
05% 215.01-220.00
02% 225.01-230.00
02% 235.01-240.00
02% 270.01-275.00
03% 285.01-290.00
02% 300.01-325.00
02% 325.01-350.00
03% Over 350.00

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F.A.C.T.S. SURVEY AUG/SEPT 2004

General Knowledge of FACTS. (Check all that apply)
75% I am aware of the FACTS document
69% I know what FACTS means
57% I have read the FACTS document
47% I understand the FACTS document
40% I am a financial supporter of FACTS
05% Until now I didn't know what FACTS stood for

I apply standards from the FACTS document to: (of the work done in my business)
48% Most
32% Some
11% Does not apply
05% All
04% None

Pertaining to the FACTS website. (Check all that apply)
75% I have visited the FACTS website
35% I use the site to refer to the FACTS document
25% I find the site easy to navigate
18% I have never visited the site
14% I had difficulty navigating the site

Are you aware of and/or have you attended the classes on FACTS by Jim Miller?
51% I am aware of the classes, but have not attended
34% I was unaware of the classes
15% Yes I have attended one of the classes

How valuable do you see FACTS is to the success of your business?
36% Somewhat valuable
33% Valuable
15% Greatly Valuable
10% Not valuable
07% Does not apply

Do you currently use FACTS as part of your marketing strategy?
65% No
21% Yes
14% Does not apply

In reading and understanding the document do you find it:
44% Somewhat difficult to read and understand
26% Easy to read and understand
09% Difficult to read and understand
20% Does not apply/unfamiliar

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TRADE SHOW POLL - AUGUST 2004

Which show(s) have you attended or plan to attend?
65% Sep - Decor Expo/ArtExpo Atlanta
34% Regional PPFA meetings/shows
33% Feb - Decor Expo/ArtExpo New York
29% Jan - West Coast Art & Frame Show Vegas
19% Feb - PMA/PPFA Show Orlando
19% May - East Coast Art & Frame Show - PA
14% Regional or distributor shows
10% Oct - PMA/PPFA Show Chicago
07% Oct - Art Framing Showcase NY
06% Jan - Decor Expo Florida
06% Oct - AFEX Art & Framing Expo Toronto, Canada
05% Apr - 3 Stars Over Texas Show TX
04% Apr - Northern Rockies Show - Montana
04% OTHER (feel free to comment)
02% Feb - Quadrum SACA Italy
02% NONE
01% Mar - SMAC Expo Paris France
01% Aug - Melbourne Australia show
01% Feb - Spring Fair UK
01% Sep - Photokina Cologne, Germany

Assuming most shows are 3 days, how many days do you usually hit the show floor?
02% Does Not Apply
25% One Day
45% Two Days
28% Three Days

What do you hope to get out of the show(s)?
78% Education/Training/Classes
78% See the latest design trends
70% Meet fellow framers
69% Vendor "show specials" & sales
54% Find misc supply vendors
51% Find Moulding vendor
49% Free samples
46% Meet existing reps
29% Find Art suppliers
18% Find Merchandising vendor
14% Find CMC matcutter vendor
12% Find POS vendor
12% Find Glass vendor
12% Find Underpinner vendor
11% Find Saw/Chopper vendor
06% Find Matcutter vendor
06% OTHER (feel free to comment)
05% Join FramerSelect
02% Join PPFA
02% CPF Certification test
02% Does Not Apply

Would you attend a casual grumbler or hh social gathering?
90% Yes - I would be interested
07% No - I would not be interested
02% Does Not Apply

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"Think Like A Customer" Poll - JULY 2004

From a consumer's point of view, what do you think they consider MOST important?
53% Price
38% Quality/Craftsmanship
33% Trust
31% Location/Parking/Hrs
19% Selection
09% Turnaround Time
06% OTHER (see comments)
02% Framer Credentials

From a consumer's point of view, what do you think they consider LEAST important?
61% Framer Credentials
25% Turnaround Time
25% Location/Parking/Hrs
09% Selection
05% Quality/Craftsmanship
05% Price
04% Trust
04% OTHER (see comments)

Why do you suppose 85% of consumers DO NOT use the services of a custom picture framer?
54% Price too high
43% Experience can be intimidating
28% OTHER (see comments)
08% Lack of Trust
04% Poor Location/Parking/Hrs
02% Poor Turnaround Time
01% Poor Quality/Craftsmanship

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BACKING PAPER SURVEY - JUNE 2004

See Sept 2008 for combined results from two periods

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DEPOSITS AND TURNAROUND TIME POLL - MAY 2004

Average turnaround time summary:
7 days 21%
10 days 19%
14 days 34%
21 days 6%
Special note: Even though 34%/14 days is the winner, 48% complete the orders in 10 days or less. Stats are so open to interpretation.

Deposits we generally ask for:
NO DEPOSIT: 24%
OTHER/MISC: 2%
25% (1/4): 3%
33% (1/3): 3%
50% (1/2): 63%
66% (2/3): 1%
75% (3/4): 0%
100%/Full: 3%

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VIRUS, SPAM, SPYWARE, & ADWARE SURVEY - COMPUTER FORUM APRIL 2004

VIRUS:
79% have had a virus in the past
95% use a virus scanner
17% have an expired/non functional virus scanner
76% use Norton/Symantec / 14% use McAfee

ADWARE/SPYWARE/SCUMWARE:
81% have had an infection in the past
90% use a spyware scanner
55% use Ad-Aware / 26% use Spybot

SPAM:
Spam is a problem for more than 75% of us

POP UP BLOCKERS:
62% use a pop-up blocker program.

FIREWALL:
31% have NO firewall
33% have a router
19% use the firewall that comes with their operating system
17% use a third party (software based) firewall

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CLOSED/FINISHED CORNER FRAMES SURVEY - APRIL 2004

Do YOU carry closed corner frames and what % of gross sales do they represent?
04% DOES NOT APPLY
42% I DO NOT CARRY CLOSED CORNER FRAMES AT THIS TIME
34% 1%-5% (of gross sales)
09% 6%-10%
04% 11%-15%
02% 16%-20%
04% 26%-30%
02% 61% OR MORE

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MARKETING/ADVERTISING POLL - MARCH 2004

WHAT FORMS OF ADVERTISEMENT HAVE YOU USED IN THE PAST 24 MONTHS?

72% Business cards handed out / networking
68% Yellow Page ads (phone company book)
64% TIED: Charity donations for ad, Newspaper (sm/community) ads, Referral from previous customer
55% Window display
49% Outdoor signage update / drive by traffic
42% OTHER direct mail method
34% TIED: Newspaper press release (free), Thank you note to recent customers, Web page, Yellow Page ads (alternate yellow page vendor)
28% Partnership w/complimentary local businesses (photographer, etc)
23% TIED: Radio advertising, Thank you note to recent customers w/coupon or offer
21% TIED: Booth/table at event or trade show, Referral from organization (PPFA, FS, FG, Chamber, BBB, etc), Team/School/Church sponsorship, Vehicle lettering/branding
19% TIED: FramerSelect(tm) card mailing, Frequent framer incentive program/discount cards , Newspaper (large/major) ads
17% TIED: Cable TV advertising, Newsletter mailed to existing customers, Opening/Gallery Invitation mailing, Public speaking at local events (chamber, xstitch group, etc), Sales marketing calls/visits to local businesses, Web page with coupon or promotional offer
15% TIED: Holiday thank you gifts (basket, gc, readymade, bottle, etc), OTHER display ad method
13% TIED: Magazine ads (local level), Newsletter mailed to existing customers w/coupon or promo, OTHER print marketing method, Val-Pak(tm) program mailing
11% TIED: Bainbridge(tm) card mailing, Mailing list purchased w/pre qualified criteria, Newsletter sent by email or web
09% TIED: Decor Home Magazine(tm), Entertainment Book(tm) program coupon, Newspaper (large/major) ads w/coupon or promotion, Television advertising
08% TIED: Flyers placed in public places or on cars, LJ(tm) card mailing, Nurre(tm) card mailing, SuperCoups(tm) program mailing
06% TIED: Mailing list purchased w/new home owners only, Newspaper (large/major) ads w/coupon or promotion, Placemat ads, RSVP(tm) program mailing
04% TIED: Magazine ads (national level), Money Mailer(tm) progam mailing, Newspaper press release (paid ad), Other mass broadcast method, Telephone/Telemarketing from existing customer base, Telephone/Telemarketing from existing customer base, Web search engine paid placement/inclusion/paid clicks program
02% TIED: AAA/AARP/Club/association discount program, Billboard ads, Bus stop/shelter ads, Newsletter sent by email or web w/coupon, Pocket Coupons(tm) program mailing, Shopping cart ads, Welcome Wagon(tm) program mailing, Yellow Page or phone book plastic COVER ADS
Note: The results show only what grumblers have tried, and may not be a true representation of the whole industry. The results show what we tried, not what was effective. For effectiveness discussion, please see the original discussion thread.

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MOULDING, MAT & GLAZING SURVEY FEB 2004

WHICH TYPE OF GLAZING IS YOUR STANDARD/DEFAULT?
48% UV Clear
41% Clear Regular
3% Non Glare
3% UV Non Glare
2% Clear Acrylic
2% UV Acrylic
2% NONE OF THE ABOVE/DNA

WHAT KINDS OF GLAZING DO YOU CARRY/OFFER?
97% Clear Regular
95% UV Clear
91% Non Glare
78% UV Non Glare
78% Clear Acrylic
69% UV Acrylic
64% Mirror, Bev
62% Mirror, Std
56% Museum
48% Non Glare Acrylic
42% UV Non Glare Acrylic
36% TV A/R
17% Denglass
16% Image Perfect
5% OTHER, Not Specified

HOW MANY MAT SAMPLES DO YOU DISPLAY IN YOUR SHOP? (AVERAGE ~925)
<50 3%
50-99 3%
100-249 8%
250-499 22%
500-999 28%
1000-1499 20%
1500-1999 6%
2000-2499 6%
>2500 3%

MATBOARD VENDOR POPULARITY (carried) FOR GRUMBLERS SURVEYED:
92% Bainbridge
89% Crescent
62% Tru Vue
48% Artique (LJ)
16% Other/Not Listed
9% Raphael's
3% Bainbridge-Blick
2% Matboard Design Co.

HOW MANY MOULDING SAMPLES DO YOU DISPLAY IN YOUR SHOP? (AVERAGE: ~1900)
51-100 3%
101-250 6%
251-499 5%
500-999 16%
1000-1499 14%
1500-1999 11%
2000-2499 20%
2500-2999 3%
3000-3499 11%
3500-3999 3%
4000-4499 2%
4500-5000 2%
> 5001 3%
Other/DNA 2%

MOULDING VENDOR POPULARITY(carried) FOR GRUMBLERS SURVEYED:
80% Larson Juhl
70% Nielsen
42% LaMarche
39% Roma
38% Studio
33% Decor
31% Nurre Caxton
30% Designer
27% AMPF
27% OTHER/NOT LISTED (closed corner, Munn, etc)
23% Omega
22% Framerica
20% TIE: Arquati, Don Mar
19% TIE: Max, Williamson
17% AMCI
16% TIE: Bella, Bendix, Nelsons, Presto
14% Our own brand/made in-house
12% Gryphon
11% TIE: Picture Woods, Turner
9% TIE: Alumaframe, Art-o-rama, Chop Express, Gemini, Fotiou, Vermont Hardwoods
8% TIE: Indian River, Southwinds, Universal
6% TIE: Bay, CMI, Engelsen, Framers Market CT, Furst Brothers, IVY, New Jersey, Tracy
5% TIE: APF, Artisan, A Street, Bob Victor's, Burnich, Cabhail, Bravura, Delta, Design Guild, Genuine GB, Palmetto, Regence, Southern, TC, Valley, Wall, Zinsel
NOTE: This summary only includes the top 95%. For the rest, please see the full results.

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OTHER ITEMS WE CARRY IN OUR SHOPS SURVEY 2/25/04

FRAMING RELATED ITEMS WE CARRY
71% Ready-Made Frames
57% Photo Frames
31% Pre-Cut Mats
29% Frame Restoration
21% Framing Supplies
17% NONE - DOES NOT APPLY
12% Kit Frames

What percentage of your gross does this area take of your annual sales?
19% NONE - DOES NOT APPLY
31% 1%-5%
31% 6%-10%
14% 11%-20%
02% 21%-30%
03% 31%-50%

ART RELATED ITEMS
78% Prints
66% Posters
59% Originals
53% L/E Prints
38% Giclees
33% Original Graphics
16% Sculptures
09% 3D Art
07% NONE - DOES NOT APPLY
05% Animated Cells

What percentage of your gross does this area take of your annual sales?
07% NONE - DOES NOT APPLY
36% 1%-5%
28% 6%-10%
19% 11%-20%
05% 21%-30%
02% 31%-50%
03% 51%-70%

ART MATERIALS
79% NONE - DOES NOT APPLY
21% Matboard
07% Canvas
05% Accessories
05% Brushes & Pens
05% Paints
05% Supplies

What percentage of your gross does this area take of your annual sales?
81% NONE - DOES NOT APPLY
14% 1%-5%
02% 6%-10%
03% 31%-50%

PHOTO
91% NONE - DOES NOT APPLY
07% Portraits
07% Processing
05% Cameras and/or Film
02% Self Service Digital Machine

What percentage of your gross does this area take of your annual sales?
90% NONE - DOES NOT APPLY
02% 1%-5%
02% 21%-30%
02% 31%-50%
02% 51%-70%
02% 71%+