PREVIOUS POLL RESULTS

Collected from www.thegrumble.com

Please note: These polls are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Participants represent a very active part of the US framing community, but the results may not necessarily represent the industry as a whole. Use results with caution.

Do you have an idea for a future poll? Please email it to my attention. We're always looking for new ideas. -Mike Labbe, Get The Picture FEEDBACK FORM

THIS MONTH'S SURVEY - JULY 2008 Results Pending...

Have you recently updated your new personal GRUMBLE PROFILE? June 2008 (87 participants)
45% YES
46% NO - But I plan to do so shortly
09% NO - I'm not interested

At what age do you expect to retire? MAY 2008 (157 participants)
01% None/Does Not Apply
02% At age 18-54
06% At age 55-59
05% At age 60-61
10% At age 62-64
16% At age 65-70
15% At age 71-75
04% After age 76
41% Never

How is your business set up as an entity/how does it file? APRIL 2008 (161 participants)
38% Sole Proprietor/Personal Responsibility (1040 C)
29% S-Corp/INC
25% LLC/Limited Liability Company or LLC Partnership
05% C-Corp/INC (1120)
02% Traditional Partnership (1065)
01% OTHER (please explain in post)
01% NONE/DOES NOT APPLY/DONT KNOW
00% Trust (1041)
00% Non-Profit Organization

Which MAT VENDORS do you carry in your shop? MARCH 2008 (137 participants)
96% Bainbridge
93% Crescent
63% Artique (LJ)
24% Frank's Fabrics
11% Raphael's
09% Peterboro
09% Rising
07% Falcon East
06% Framing Fabrics
02% Specialty
<1% Crossroads, Marino, Superior, AMCI, Other

Overall market share by mat vendor (137 participants)
30% Bainbridge
29% Crescent
19% Artique (LJ)
07% Frank's Fabrics
03% Raphael's
03% Peterboro
03% Rising
02% Falcon East
02% Framing Fabrics
01% Specialty
<1% Crossroads, Marino, Superior, AMCI, Other

Fabric Company Results: (65 participants)
51% Frank's Fabrics
23% Raphael's
14% Falcon East
12% Framing Fabrics

What was your shop's 2007 Gross Income? FEB 2008 (105 participants)
11% Under 50k for the year
18% 50k - 99k
20% 100k-149k
14% 150k-199k
06% 200k-249k
06% 250k-299k
06% 300k-349k
01% 350k-399k
01% 400k-449k
03% 450k-499k
08% 500k-749k
03% 750k-999k
01% 1mil-1.24mil
01% 1.25mil-1.49mil
03% Greater than 1.5 million

How many different moulding vendors does your shop offer? January 2008 (141 participants)
Average: ~7.5 vendors

01% NONE / Does Not Apply
01% 1
06% 2
11% 3
07% 4
13% 5
12% 6
06% 7
09% 8
04% 9
07% 10
05% 11
04% 12
02% 13
02% 14
01% 15
01% 16
01% 17
01% 18
06% 19 or more moulding vendors/companies are carried

UNCLAIMED ORDERS SURVEY & DISCUSSION 12/2007 (89 participants)
Survey Time Stats: Average Completion Time: 0min 35sec (Min: 0min 10sec, Max: 3min 31sec)

What is the longest a single order has been held, without being picked up?
09% 1 - 5 months
12% 6 - 12 months
11% 2 years
17% 3 years
10% 4 years
07% 5 years
18% 6 - 10 years
09% 11 - 15 years
02% 16 - 20 years
04% 21+ years

For the order mentioned above, what deposit was taken?
42% NONE / Does Not Apply
07% ~25% deposit
02% ~33% deposit
36% ~50% deposit
13% 100% deposit

5th ANNUAL TECHNOLOGY POLL- NOVEMBER 2007 158 participants

SECTION 1: MAT CUTTING

COMPUTERIZED MAT CUTTERS

COMPUTERIZED MAT CUTTER POPULARITY Comparison List

*Eclipse acquired by Wizard in 2006. Combined Wizard score for 2006: 83.85%, 2007: 79.24%

MANUAL MATCUTTERS IN USE

OUTSIDE VENDOR FOR MATCUTTING

SECTION 2: POS SYSTEMS, JOB PRICING, FRAMING VISUALIZATION TECHNOLOGY

HOW DO YOU PRICE JOBS?

*=28% combined. Not broken down in 2003

COMMERCIAL POS BREAKDOWN Comparison List

Others with 0%: Accu-framer, Avonto, Castframe, FrameIt, FrameMan, Framers Guide, Frameshop Pro, Framex, Framiac, Gallery Express, Gallery Pro, Masterpiece, Masterpiece Manager, PCS Framer, PFP, ProFrame I, QuickPrice, Royall Framing, Softframes, Spinnsoft Gallery

NUMBER OF POS WORKSTATIONS IN YOUR SHOP

POS SYSTEM BACKUPS FREQUENCY

POS SYSTEM BACKUP METHOD

OFF SITE BACKUPS

DO YOU USE VISUALIZATION TECHNOLOGY AT YOUR SALES COUNTER?

COMMERCIAL VISUALIZATION SYSTEMS BREAKDOWN Comparison List

SECTION 3: INTERNET ACCESS AT THE SHOP

INTERNET ACCESS METHOD

SECTION 4: WEB PAGES

WHO CREATED/MAINTAINS YOUR SITE?

HOW OFTEN IS YOUR WEB PAGE UPDATED OR MODIFIED?

MONTHLY COST FOR WEBHOSTING

HOW MANY UNIQUE VISITORS/SESSIONS DID YOUR SITE RECEIVE IN THE PREVIOUS MONTH?

HOW EFFECTIVE IS YOUR WEB PAGE FOR ATTRACTING CUSTOMERS ON A 1-10 SCALE?

2006 average: 2.93 of 10

2007 average: 3.53 of 10

MISC WEB PAGE ITEMS

SECTION 5: COMPUTER SECURITY

SECURITY: Virus, Spyware, Firewalls, etc

WIRELESS SECURITY

See security tips thread in the computer forum

SECTION 6: MISC

DOES YOUR SHOP OFFER BOTTOM WEIGHTING? (98 participants)
Average Completion Time: 0min 22sec (Min: 0min 3sec, Max: 3min 52sec)
00% Does not apply to my business type
40% Yes - Almost always
42% Yes - Rarely - only when visually needed
11% Yes - Only if customer asks
07% No - Almost never

WHAT PERCENTAGE RANGE REPRESENTS A TYPICAL MONTH FOR THE FOLLOWING TYPES OF FRAMING?- SEPT 2007 (64 participants)
Average Completion Time: 1min 39sec (Min: 0min 37sec, Max: 8min 13sec), Average Time before Quit: 0min 58sec

In this section, We are comparing BY NUMBER OF PIECES/JOBS taken in:

1. BY #: HIGH END (Finished corner, etc)
0% None - 9 14.06%
1%-10% - 27 42.19% ***
11%-20% - 9 14.06%
21%-30% - 6 9.38%
31%-40% - 3 4.69%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 2 3.12%
71%-80% - 3 4.69%
81%-90% - 2 3.12%
91%-100% - 0 0.00%

2. BY #: Bread and butter/middle of the road
0% None - 0 0.00%
1%-10% - 1 1.56%
11%-20% - 4 6.25%
21%-30% - 2 3.12%
31%-40% - 4 6.25%
41%-50% - 5 7.81%
51%-60% - 13 20.31%
61%-70% - 14 21.88% ***
71%-80% - 12 18.75%
81%-90% - 5 7.81%
91%-100% - 4 6.25%

3. BY #: LOW END/LOWEST COST (under $1.50 cost, etc)
0% None - 7 10.94%
1%-10% - 23 35.94% ***
11%-20% - 20 31.25%
21%-30% - 6 9.38%
31%-40% - 4 6.25%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 1 1.56%
71%-80% - 0 0.00%
81%-90% - 0 0.00%
91%-100% - 0 0.00%


In this section, We are comparing BY DOLLAR VALUE taken in:

4. BY $: HIGH END (Finished corner, etc)
0% None - 10 15.62%
1%-10% - 17 26.56% **
11%-20% - 10 15.62%
21%-30% - 8 12.50%
31%-40% - 4 6.25%
41%-50% - 1 1.56%
51%-60% - 5 7.81%
61%-70% - 2 3.12%
71%-80% - 3 4.69%
81%-90% - 3 4.69%
91%-100% - 1 1.56%

5. BY $: Bread and butter/middle of the road
0% None - 0 0.00%
1%-10% - 4 6.25%
11%-20% - 6 9.38%
21%-30% - 2 3.12%
31%-40% - 3 4.69%
41%-50% - 5 7.81%
51%-60% - 13 20.31%
61%-70% - 8 12.50% ***
71%-80% - 13 20.31%
81%-90% - 5 7.81%
91%-100% - 5 7.81%

6. BY $: LOW END/LOWEST COST (under $1.50 cost, etc)
0% None - 7 10.94%
1%-10% - 28 43.75% ***
11%-20% - 17 26.56%
21%-30% - 6 9.38%
31%-40% - 2 3.12%
41%-50% - 2 3.12%
51%-60% - 1 1.56%
61%-70% - 0 0.00%
71%-80% - 0 0.00%
81%-90% - 1 1.56%
91%-100% - 0 0.00%

HOW OFTEN DOES YOUR SHOP SEND POSTAL MAIL TO ITS CLIENTS 8/2007 (79 participants)

03% Does Not Apply/Not a shop
25% None/NO mailings were done in the past 12 months
44% 1-3 mailings in the past 12 months
18% 4-6 mailings in the past 12 months
04% 7-9 mailings in the past 12 months
03% 10-12 mailings in the past 12 months
03% Greater than 12 mailings in the past 12 months

Loss Prevention and Fraud Survey- July 2007 (82 participants)

74% Orders never picked up/not paid
51% Uncollected Checks (NSF, etc)
45% E-mail scam attempt
43% Advertising scam attempt (phone directory, website, etc)
37% Shoplifting
32% Phone scam attempt via relay operator
26% Abuse of company dumpster/trash container
26% Flood or plumbing damage
24% Vandalism outside shop
22% Employee theft: Time/Scheduling
21% Employee theft: Cash
21% Employee theft: Frames
20% Break-in/theft after hours
18% Cust damaging art & not paying for it
17% Employee theft: Giving away Mdse or under charging
17% Employee theft: Materials
15% Credit card defalcation (charge backs)
13% Credit card fraud in store
11% Corporate account bankruptcy/write off
10% Counterfeit currency/bills
09% Worker's comp or sick time abuse
07% Sexual harassment issue/complaint
07% Employee theft: Art
07% Employee theft: Gift items
07% Identity theft: Personal
06% Supplier/Vendor fraud
06% Vandalism inside shop
05% Consigner/artist fraud
05% Counterfeit checks
05% NONE OF THE ABOVE/DOES NOT APPLY
04% Credit card fraud by phone
04% Employee theft: Customer database/mailing list
02% Counterfeit traveller's checks
02% Internet or wireless break-in/data loss
02% Stolen keys
02% Employee theft: Theft of or lost deposit
02% Employee theft: Other (please see forum post)
02% Legal defense/complaint (Slip & fall, liability, etc)
02% OSHA compliance issue/complaint
01% ADA compliance issue/complaint
01% Employee theft: Client credit card numbers
01% Employee theft: Abuse of company vehicle or fuel account
01% Credit card fraud online
01% Counterfeit bank or money orders
01% Identify theft: Corporate
01% Fire/Arson causing downtime
00% Counterfeit purchase order
00% Armed robbery
00% Bomb threat causing downtime

What FRAMING RELATED extras/special items do you offer? June 2007 (116 participants)

07% Art rental or leasing
69% Art or print ordering service
10% Art/frame appraisals or consulting
61% Bevel accents
41% Canvas transfers
21% Compo corners
97% Fillets
72% Frames/Liners: fabric wrapped
31% Frames: custom finished/milled
48% Frames: finished/closed corner style
16% Frames: leather wrapped
66% Frames: oval or special shape
11% Gilding service
12% Glass etching service
34% Mail order or shipping service
71% Mats: fabric wrapped
52% Mats: French lines or panels
56% Mats: painted bevels
90% Mats: v-grooves
91% Museum type glass option
91% Name plates (outsourced or in-house)
55% On-site art hanging/installation
55% On-site home/office consulting
27% Printing to paper or canvas
66% Optional one day rush service
34% Oversize beyond 48x96
36% Plaque-it type mounting service
89% Preservation/Archival hinging
41% Readymade mats
59% Readymade frames
16% Restoration of paper, paint, or frames (conservator grade)
43% Restoration of paper, paint, or frames (very minor)
53% Restoration via digital reproduction (digital custom, etc)
12% Custom CMC/CAD mat design
07% OTHER Special Service/Treatment (please see forum)
00% None/None apply to my situation/Not a Framer

Do you ask clients to SIGN at the design counter?- May 2007 122 participants

66% Yes - for credit card transactions, per bank requirement
28% Yes - Upon approval of design / limit of liability disclaimer / condition report
20% NO/None Apply or Not a Framer
11% Yes - For Corporate jobs, PO, and clients with terms
07% Yes - When order is completed/at time of pickup
03% OTHER/NOT IN CHOICES ABOVE (see messages)
02% Yes - For NON-framing/gift item sales

Bring Items to Auto Survey- April 2007 172 participants

Do you or your staff offer to bring completed orders to the customers vehicle?
97% Yes, when possible/properly staffed
02% No, this is not a service we provide
01% None/Does Not Apply/Not A Framer

Poly Moulding Survey- March 2007 119 participants

Of those surveyed, 77% DO NOT currently offer Poly Mouldings.

Their reasons:
49% Quality concerns
22% Framer/Employee resistance
16% Availability/no established source
13% Do not know how to cut/join it
12% OTHER (see forum for explanation and discussion)
11% Customer resistance
05% Do not know how to sell it
03% Variety of profiles & finishes
02% Do not know how to earm more profit with it

Of those surveyed, 21% DO offer Poly Mouldings.

How long have you offered poly mouldings?
20% Less than 1 year
04% 1-2 years
28% 2-5 years
48% 5+ years

How do you display your poly samples?
61% We display them mixed with wood samples
30% We display them in a special section
09% We keep them out of customer view until needed

Who do you sell poly mouldings to?
48% We offer them to Retail Sales
29% We offer them to Commercial and Resale clients
23% Only when price is an issue, as a sale saver

How do you price/mark up poly mouldings?
62% Higher markup than that of wood offerings?
38% Similar markup to that of wood offerings
00% Lower markup than that of wood offerings?

Feb 2007: Which kind of frame shop are you at? (174 participants)

66% Independent w/single location
12% Home Based (Garage, Basement, Barn, Van, etc)
08% Independent w/multi locations
07% Franchise (DTW, TGFU, FF, Big Picture, etc)
03% Big Box/National Chain (M's, ABros, JA's, HL, Corners, etc)
02% NONE / DOES NOT APPLY
01% Corporate/Wholesale/Commercial Framer
01% OTHER (Please explain in a post)
00% E-Commerce/Mail Order Only

How does your shop wrap completed orders? - January 2007 177 participants

58% Clear plastic bags
42% Kraft or other paper
23% We use corners IN ADDITION to the above
12% Bubble Wrap
10% Corrugated Cardboard
10% Stretch wrap
09% Unwrapped w/corners
08% Unwrapped
05% Retail shopping bag
04% Thermal shrink wrapped
01% OTHER/Not Listed

Which Trade Show(s) Do You Plan To Attend in 2007? - December 2006 94 participants

50% WCAF/PFM - Las Vegas, NV. Jan 28-30
31% Decor Expo - Atlanta, GA. Sep 7-9
19% Decor Expo - Baltimore, MD. Apr 27-29
19% PMA/PPFA - Las Vegas, NV. Mar 7-11
18% None - Not planning to attend any shows
13% Other, vendor, or small regional show(s)
03% Quadrum SACA - Bologna, Italy. Feb 15-18
03% Spring Fair - Birmingham, UK. Feb 4-8
02% SMAC - Paris, France. Mar 18-20
01% AFEX - Niagara, NY. TBA

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2006 283 participants

Combined with other years. See 11/2007 (above)

MOULDING VENDOR POPULARITY SURVEY- OCTOBER 2006 172 participants

WHICH MOULDING VENDORS DO YOU CARRY?
79.07% Larson Juhl
63.95% Nielsen Moulding
47.09% Roma Moulding
41.28% Nurre Caxton
36.63% Decor Moulding
35.47% Inline Ovals
33.14% AMPF Moulding, Studio Moulding
31.98% Omega Moulding
26.16% Designer Moulding
26.16% Framerica
19.19% Max Moulding
17.44% Arquati Moulding
16.86% Presto Frame & Moulding
16.28% AMCI Moulding
15.12% Bella Moulding
14.53% Franks Fabrics (Liners), Williamson Moulding
13.95% Gryphon Moulding
13.39% Fotiou Frames
12.79% CMI Mouldings, Picture Woods
11.63% DonMar Creations, Raphael's Master Source Liners
11.05% J. Orr Moulding & Chop Service, United Picture Framing Supplies
10.47% Vermont Hardwoods, OTHER - National company
9.88% Abe Munn, Gemini Moulding, Nelsons Moulding & Frames
9.30% Design Guild Moulding, Engelsen Frame & Moulding Co, Turner Assoc
8.14% Garrett Moulding, OTHER - Local or regional company, Southern Moulding, Tracy Chop Service
7.56% Bravura Moulding, Wall Moulding Assoc
6.98% PB&H Moulding
6.40% Vicki Schober
5.81% Burnich Moulding, Framers Inventory, LaVille Frames, Presto Readymades
5.23% Art-O-Rama, DJ Wholesale, G&G Moulding Co, Regence Picture Frames, TC Moulding, Universal Framing Supplies
4.65% Chop Right, Framing Fabrics, Monarch Moulding, Our own brand / manufactured in-house
4.07% APF, Bay, Bendix, CDNV Wood Carving, Framers Market - CT, Framing Suppliers Birmingham, Furst Bros, Pacific Framing Supply OR
3.49% ABC, Americas Choice, Artisan Moulding, Blue Ridge, CJ, Evald, OTHER - Imported directly from manufacturer, Proframe, Roanoke Moulding
2.91% A Street, Bob Victor's, Cash, Crossroads, Jayness, LaMarche, Putnam, Rhonda Feinman, Singleton, Valley Moulding
2.33% Aetna Moulding, Alumaframe, Armel, Art Express, Cabhail, Colonial, Delta, European Art, Frame Guild, LeWinter, NJ, Picture & Frame Ind, Shenandoah, Southwinds

NOTE: This summary only includes the top 98%. For the rest, please see the full results in the original poll.

MONTHLY SURVEY- SEPTEMBER 2006 This month was skipped due to grumble upgrade.

WHAT'S ON *YOUR* COUNTERTOP?- AUGUST 2006 91 participants

DESIGN & SALES COUNTER: What surface material do you use for the countertop?
42% Formica
15% Carpet
15% Wood
09% Tempered glass
05% Fabric
03% Other(please post on forum)
02% Stone
02% Coroplast
01% Linoleum
01% Naughahide
01% Paper or kraft
01% Teflon or other plastic
01% NONE/Does Not Apply
00% Ceramic tile, Plexi, Faux stone, Brick, Leather, Cardboard, Foamcore, Stainless or metal

DESIGN & SALES COUNTER: WIDTH of this counter? (left to right. combined, if multiple)
01% None/Does Not Apply
05% Less than 3 feet wide
22% 3-3.99 feet wide
09% 4-4.99 feet wide
11% 5-5.99 feet wide
08% 6-6.99 feet wide
04% 7-7.99 feet wide
14% 8-8.99 feet wide
03% 9-9.99 feet wide
09% 10-10.99 feet wide
00% 11-11.99 feet wide
04% 12-12.99 feet wide
09% 13 feet or wider

DESIGN & SALES COUNTER: HEIGHT of this counter? (from floor to top surface)
01% None/Does Not Apply
04% Less than 30" high
07% 30-30.99" high
02% 31-31.99" high
14% 32-32.99" high
03% 33-33.99" high
08% 34-34.99" high
09% 35-35.99" high
21% 36-36.99" high
05% 37-37.99" high
05% 38-38.99" high
02% 39-39.99" high
10% 40-40.99" high
02% 41-41.99" high
02% 42.42.99" high
03% 43" or higher

FITTING TABLE: What surface material do you use for the countertop?
29% Carpet
24% Paper or kraft
10% Cardboard
09% Coroplast
05% Other(please post on forum)
04% Linoleum
04% Foamcore
03% Wood
03% Formica
03% Fabric
01% Tempered glass
01% Plexi
01% Teflon or other plastic
01% None/Does Not Apply
00% Ceramic tile, Stone, Faux Stone, Brick, Leather, Naughahide, Stainless or other metal

FITTING TABLE: Width of this counter? (left to right. combined, if multiple)
01% None/Does Not Apply
00% Less than 3 feet wide
10% 3-3.99 feet wide
24% 4-4.99 feet wide
07% 5-5.99 feet wide
13% 6-6.99 feet wide
02% 7-7.99 feet wide
23% 8-8.99 feet wide
02% 9-9.99 feet wide
04% 10-10.99 feet wide
01% 11-11.99 feet wide
02% 12-12.99 feet wide
10% 13 feet or wider

FITTING TABLE: HEIGHT of this counter? (from floor to top surface)
01% None/Does Not Apply
00% Less than 30" high
02% 30-30.99" high
00% 31-31.99" high
04% 32-32.99" high
01% 33-33.99" high
10% 34-34.99" high
10% 35-35.99" high
29% 36-36.99" high
11% 37-37.99" high
11% 38-38.99" high
03% 39-39.99" high
09% 40-40.99" high
03% 41-41.99" high
03% 42.42.99" high
02% 43" or higher

WHAT KIND OF COMMUNITY IS YOUR SHOP IN?- JULY 2006 106 participants

TYPE of community you are located in
50% City
32% Town
08% Village
06% Rural
04% OTHER (see thread)

POPULATION of your community
02% 1-1,999
13% 2,000-9,999
30% 10,000-34,999
29% 35,000-99,999
13% 100,000-499,999
06% 500,000-999,999
01% 1,000,000-1,999,999
03% 2,000,000-4,999,999
02% 5,000,000 or higher
01% OTHER (please explain)

HOW FAR is the nearest large City of 500,000 or more?
01% NONE/Does Not Apply
19% 0-5 miles (or you are IN it)
07% 6-10 miles
08% 11-20 miles
13% 21-50 miles
22% 51-100 miles
31% 100 miles or more

WHAT KIND OF SHOP SPACE DO YOU HAVE?- JUNE 2006 168 participants

WHAT TYPE OF SPACE DO YOU HAVE?
39% Free-Standing building
36% Strip Mall
11% Other (see forum)
08% Home
03% Shed/Garage/Barn next to home
02% Mall Store
01% Vehicle (on-site service only)
01% None/Does Not Apply
00% Mall Kiosk

HOW MANY PUBLIC/RETAIL ENTRANCES DOES YOUR SPACE HAVE?
73% One entrance
21% Two entrances
01% Three or more entrances
05% None/Does Not Apply

WHAT TYPE OF TERMS DO YOU HAVE FOR YOUR SPACE?
45% Rent/Lease - 2-5 year lease
13% Rent/Lease - month to month lease
10% Commercial - owned with mortgage
10% Residential Property (any)
07% Rent/Lease - 6-10 year lease
06% Rent/Lease - 1 year lease
06% Commercial - owned without mortgage
02% Rent/Lease - 11+ year lease
02% None/Does Not Apply
01% Other (see forum)

WHAT TYPE OF CUSTOMER PARKING SITUATION DO YOU HAVE? (68% have a private lot)
52% Private Lot - free, ample space
27% Street - free parking
14% Private Lot - free, never enough
08% Street - metered parking
07% Driveway
03% We design on-site and deliver
02% Parking Garage - paid by client
02% Other (see forum)
02% None/Does Not Apply
01% Pay Lot - paid by client
01% Parking Garage - free
01% City Area - walk-ins only
00% Pay Lot - free w/validation
00% Parking Garage - free w/validation

'HOW DO YOU BUY GLAZING?' SURVEY- May 2006

From the results, we see that more than half use CC/UV as a default, and about one third still use non protective glass.

It also shows that about:
- 93% stock CC/UV CLEAR/CONSERVATION
- 87% stock PC/CLEAR/NON PROTECTIVE
- 74% stock MUSEUM
- 73% stock RC/NONGLARE
- 68% stock CRC/NONGLARE
- 68% stock PCA/ACRYLIC CLEAR
- 61% stock CCA/ACRYLIC UV CLR

WHICH GLAZING TYPE IS YOUR "DEFAULT"?
54% CC/UV CLEAR/CONSERVATION *
34% PC/CLEAR/NON PROTECTIVE
06% None/Does Not Apply
03% CRC/NONGLARE UV
01% RC/NONGLARE CLEAR
01% PCA/ACRYLIC CLEAR
01% CCA/ACRYLIC UV CLEAR
00% MUSEUM

Which lite sizes do you buy/stock for PC/CLEAR/NON PROTECTIVE?
70% 32x40
42% 16x20
39% 24x36
36% 36x48
26% 22x28
24% 20x24
24% 40x60
20% 11x14
20% 24x30
16% 18x24
15% 26x32
13% NONE/Does Not Apply
10% 30x36
07% 12x16
07% 14x18
07% 30x40
05% 8x10
05% Float
03% 26x36
02% 28x36
02% OTHER

Which lite sizes do you buy/stock for CC/UV CLEAR/CONSERVATION?
86% 32x40 *
47% 36x48
44% 24x36
36% 16x20
36% 22x28
30% 20x24
30% 40x60
24% 26x32
23% 24x30
20% 18x24
07% 40x50
07% NONE/DOES NOT APPLY
05% 11x14
05% 12x16
05% 14x18
05% 30x40
01% 8x10
01% OTHER

Which lite sizes do you buy/stock for RC/NONGLARE CLEAR?
60% 32x40 *
26% NONE/DOES NOT APPLY
20% 16x20
18% 24x36
17% 36x48
16% 22x28
11% 24x30
10% 20x24
08% 16x32
08% 11x14
07% 40x50
05% 18x24
04% 40x60
03% 14x18
03% OTHER
02% 12x16
01% 30x40
01% 8x10

Which lite sizes do you buy/stock for CRC/NONGLARE U/V CLEAR?
54% 32x40 *
32% NONE/DOES NOT APPLY
19% 36x48
16% 22x28
16% 24x36
09% 16x20
06% 40x50
05% 18x24
05% 20x24
05% 24x30
05% 26x32
05% 40x60
02% OTHER
01% 8x10
01% 11x14
01% 12x16

Which lite sizes do you buy/stock for PCA/ACRYLIC CLEAR?
51% OTHER SIZE *
32% NONE/DOES NOT APPLY
11% 32x40
08% 40x60
03% 36x48
01% 18x24
01% 24x36
01% 30x40

Which lite sizes do you buy/stock for CCA/ACRYLIC UV CLEAR?
47% OTHER SIZE *
39% NONE/DOES NOT APPLY
12% 32x40
08% 40x60
03% 36x48

Which lite sizes do you buy/stock for MUSEUM?
58% 32x40
26% NONE/DOES NOT APPLY
17% 24x36
15% 36x48
13% 40x60
10% 16x20
06% 24x30
05% OTHER
04% 22x2
03% 30x40
02% 20x24
01% 26x32

NEEDLEWORK SURVEY- April 2006

Is this type of framing up or down? (declining)
46% About the same
37% DOWN
13% UP
02% We don't frame needle art
02% NONE/Does Not Apply

What percentage of total framing is represented by needle art? (~79% of us said less than 10%)
53% 0-5%
26% 6-10%
04% 11-15%
05% 16-20%
02% 21-25%
03% 26-30%
02% 36-40%
01% 71-75%
04% NONE/Does Not Apply

Do you offer a service to clean needle art, prior to framing?
84% NO
09% YES
06% NONE/Does Not Apply
01% Other (see forum)

How do you price needle art?
65% United Inches
13% Flat/Fixed extra Fee
09% Square Inches
08% Other (see forum)
04% NONE/Does Not Apply

Do you market this specialty? How? (check any that apply)
39% We do NOT market this specialty service
32% Phone Book(s)
23% Web Site
19% Newspaper
19% Signage - in business
15% Newsletter
14% Direct Mail
14% Club/Organization
10% Signage - exterior of business
10% Flyers
10% Business Cards
09% Guest speaking engagements
04% Trade Show
04% NONE/Does Not Apply
03% Radio Ads
03% TV Ads
03% Other (see forum)

CREDIT CARDS & PAYMENT TYPES - March 2006

WHICH PAYMENT TYPES ARE ACCEPTED AT YOUR SHOP?
97% Cash
97% Business Check
95% Personal Check
94% Visa
94% Mastercard
69% ATM/Debit
68% American Express
61% Gift Certificate(paper)
58% Discover
13% Diner's Club
10% Barter Company
09% Gift Card(electronic)
07% PayPal
04% Wire Xfer
03% Carte Blanc
01% JCB
01% OTHER (see forum)
01% Does not apply/None

WHICH SINGLE PAYMENT IS USED THE MOST IN YOUR SHOP? (in $ volume)
52% Visa
17% Mastercard
17% Personal Check
05% ATM/Debit
03% Business Check
03% American Express
02% Cash
01% OTHER (see forum)
01% Does not apply (none)

HOW DO YOU PHYSICALLY PROCESS CARDS?
90% Standalone credit card terminal
06% Does not apply/None
02% Through our POS software
02% Knuckle Breaker
01% By telephone

MISC PAYMENT/PROCESSING QUESTIONS
69% We OWN our equipment
23% We RENT/LEASE our equipment
26% We have a merchant contract of 12 mos or more
27% We have a month to month merchant contract
26% Vendor provides paper/supplies free
69% Full card number does NOT print on customer copy
02% We don't ask for a signature for transactions below $50
20% We check ID's for new customers using a check
08% We check ID's for new customers using a card
38% We have a PIN PAD for customers using debit cards
61% We are happy with our current processing vendor
01% OTHER- A (please see forum)
05% None of the above apply to my business

AVERAGE TICKET SIZE SURVEY - Feb 2006

What is YOUR shop's average custom framing ticket size?
01% $74 or less (in US $)
04% $75-$99
11% $100-$124
16% $125-$149
20% $150-$174 *
14% $175-$199
05% $200-$224
06% $225-$249
06% $250-$274
03% $275-$299
08% $300 or more
03% NONE / Does Not Apply
01% I don't know/don't track such things
OTHER (please explain in a post) 0% (0)

Do you feel this has gone UP or DOWN in the past year?
50% UP (higher than previous years)
32% SAME (about the same as previous years)
07% DOWN (lower than previous years)
02% I don't know/I don't track such things
09% NONE / Does Not Apply

HOW DO YOU BUY AND CUT MOULDING? HOLLOW OR FLAT GROUND? January 2006

How do you buy moulding? (multiple answers OK)
85% Length
64% Chopped
42% Box
33% Bundle
20% Closeout
18% Chopped & Joined
17% Straight Cut
04% None/Does Not Apply
02% Truckload (20+ boxes/custom discount)
01% Container/Direct from overseas
01% Other (please see thread)

Which of the following apply? (multiple answers OK)
65% We use a saw
61% We buy chops
59% We use a chopper
16% We buy frames pre-chopped & joined
04% None/Does Not Apply

Which is your PRIMARY method? (one answer)
43% We use a saw
32% We use a chopper
18% We buy chops
04% None/Does Not Apply
03% We buy frames pre-chopped & joined

If you have a chopper, how do you have the knives/blades sharpened?
39% Hollow Ground
30% Flat Ground
28% I dont know!
03% Other (please see thread)

HOW DO *YOU* PRONOUNCE "FILLET"? - DECEMBER 2005
Is it FIL'-ET or is it FI-LAY' ?

80% FIL'-ET
19% FI-LAY'
01% Neither/I don't know/What is a fillet?

ANNUAL TECHNOLOGY SURVEY - NOVEMBER 2005

Combined with other years. See 11/2007 (above)

MONTHLY SURVEY SHOP ATTIRE- OCTOBER 2005

Does your shop have a (formal or verbal) dress code policy?
52% YES
44% NO
03% OTHER (please explain in post)
01% Does Not Apply/Not A Framer

Do you feel that employee appearance makes for a happier customer?
88% YES
07% NO
03% OTHER (please explain in post)
02% Does Not Apply/Not A Framer

How does your front counter staff generally dress? (Check any that may apply)
TOP
62% Polo (37% plain, 25% shop branded)
46% Blouse
42% Dress Shirt (33% plain, 9% shop branded)
25% Tee-shirt (19% plain, 6% shop branded)
22% Apron (14% plain/vendor, 8% shop branded)
BOTTOM
55% Khaki style pants
52% Blue jeans
44% Slacks
37% Dress pants
30% Skirt
28% Other jeans
22% Dress
17% Shorts
FEET
63% Shoes
39% Sneakers
14% Open toe shoes
01% Stilettos
OTHER
21% We have visible tattoo restrictions
19% We have jewelry restrictions
04% Shop branded name tag on other shirt
02% Tie
02% Shop branded hat or cap
03% Does Not Apply
01% OTHER/NOT LISTED (please explain in a post)

CORNER SAMPLES ON LOAN SURVEY- SEPTEMBER 2005

Do you allow clients take corner samples from your shop?
81% YES
10% NO
08% OTHER (see thread for explanation)
01% Does not apply/None

Do you require a credit card or deposit when clients take samples?
70% NO
11% Does not apply/None
10% YES
09% OTHER (see thread for explanation)

COMPRESSED AIR SURVEY- AUGUST 2005

HOW OFTEN DO YOU BLEED/PURGE YOUR COMPRESSOR TANK?
09% Does not apply/None
02% More than once daily
21% Daily
05% Bi Weekly
15% Weekly
10% Every couple weeks
16% Monthly
08% Quarterly
05% Yearly
07% Never
02% OTHER (please explain)

DO YOU POWER YOUR COMPRESSOR OFF AT NIGHT?
69% YES
25% NO
05% Does not apply/None

WHERE DOES YOUR COMPRESSOR LIVE?
62% Back room
12% OTHER (please explain)
10% Basement
09% Sound proofed closet
05% Does not apply/None
02% Customer/retail area

WHAT TYPE OF COMPRESSOR DO YOU USE?
45% OTHER BELT/OIL/PANCAKE BASED (pricey, quiet, change oil every 500hrs) Bambi, Silentair, etc
40% DIRECT DRIVE (economy, loud, ~500hr max life)
09% I DONT KNOW WHICH IT IS
05% Does not apply/none

WHAT DO YOU USE THE COMPRESSOR(S) FOR IN THE SHOP?
72% Joiner/Underpinner/Vnailer
65% Air nozzle or dust blower
57% Computerized Mat Cutter
45% Pneumatic staple gun
30% Point driver/fitting tool
13% Pneumatic saw
11% OTHER (please explain)
05% Does not apply/none
03% Pneumatic glue gun
01% Semi Manual Matcutter
01% Pneumatic canvas stretcher

DISCOUNTING SURVEY- JULY 2005

What types of discounts do you offer? (95% said they do)
64% Volume
50% Designer/Decorator
44% Artist
39% "Percent off" promotions/coupons
37% Relatives
35% Corporate
30% "Dollars off" promotions/coupons
16% Police/Fire/City/Town
13% Student
13% Religious
12% Price matching local competitors for identical components
12% Club discount (AAA, Chamber, Lions Club, etc)
10% "Frequent Framer" program card
08% OTHER (please explain in a post)
05% Sr Citizens
05% I DO NOT OFFER DISCOUNTS
04% Accept local competitors printed coupons
03% (If order is) pre-paid

For those offering a "Dollars Off" discount, how much would it be for a $140 sale?
07% $5 off
12% $10 off
19% $15 off
23% $20 off
33% $25 off
02% $30 off
02% $40 off
02% $50 off

For those offering a "Percentage Off" discount, how much would it be for a $140 sale?
01% 5% off ($7)
38% 10% off ($14)
26% 15% off ($21)
26% 20% off ($28)
05% 25% off ($35)
01% 30% off ($42)
01% 40% off ($56)

PAYROLL SURVEY- JUNE 2005

HOW DO YOU PAY?
63% I pay hourly
24% I pay some of each
08% I don't have a payroll at this time
02% I pay salary
02% OTHER (see thread)
02% Does not apply/None

WHAT BENEFITS DO YOU OFFER?
08% I have no employees
07% I have no employees and receive coverage from my partner/spouse's employer
42% We offer HEALTH insurance
08% We offer DENTAL insurance
39% Coverage for owner(s)
24% Coverage for manager(s)
36% Coverage for full timer(s)
05% Coverage for part timer(s)
22% Coverage for employee's FAMILY
08% Coverage for employee's DOMESTIC PARTNER
10% Commission is paid for manager(s)
10% Commission is paid for entire sales staff
22% 1 week paid annual vacation
22% 2 weeks paid annual vacation
07% 3 weeks paid annual vacation
03% 4 weeks paid annual vacation
02% 5 or more weeks paid annual vacation
37% Paid sick days (within reason)
31% Paid annual vacation is on a graduated system that increases with years of service.
24% Personal day(s)
12% Paid birthday
44% Personal framing at near cost
32% Personal framing at discount
07% Personal framing free
10% Life insurance
03% Profit sharing
10% 401k or equivalent
29% Bonus based on performance
34% Bonus for holiday
14% Tuition reimbursement: TRADE related education
02% Tuition reimbursement: GENERAL education
07% OTHER (see thread)

WHAT DO YOU LOOK FOR IN A POTENTIAL HIRE?
81% Personality
66% Basic math skills
53% Willingness to work weekends
44% Flexible hours/scheduling
42% I prefer prior framing experience
42% Sales background
41% Artistic background
37% References
27% I prefer a 'newbie' to the industry
22% High school diploma
08% CPF® or other trade designation
07% Does not apply/None
07% College degree (associates)
05% College degree (bach or higher)
05% OTHER (see thread)

What do you pay? NEW PART TIMER, NO TRADE EXPERIENCE:
04% Minimum wage
73% Less than $10/hr
18% $10.01-$12.00/hr
02% $12.01-$14.00/hr
02% $20.01-$22.00/hr

What do you pay? NEW FULL TIMER, NO TRADE EXPERIENCE:
05% Minimum wage
51% Less than $10/hr
35% $10.01-$12.00/hr
07% $12.01-$14.00/hr
02% Over $22.00/hr

What do you pay? SEASONED PART TIMER, 3+ YEARS EXPERIENCE:
22% Less than $10/hr
41% $10.01-$12.00/hr
15% $12.01-$14.00/hr
09% $14.01-$16.00/hr
09% $16.01-$18.00/hr
02% $18.01-$20.00/hr
02% $20.01-$22.00/hr

What do you pay? SEASONED FULL TIMER, 3+ YEARS EXPERIENCE:
04% Less than $10/hr
28% $10.01-$12.00/hr
33% $12.01-$14.00/hr
15% $14.01-$16.00/hr
09% $16.01-$18.00/hr
02% $18.01-$20.00/hr
02% $20.01-$22.00/hr
07% Over $22.00/hr

What do you pay? EXPERIENCED STORE MANAGER:
04% Less than $10/hr
07% $10.01-$12.00/hr
05% $12.01-$14.00/hr
30% $14.01-$16.00/hr
15% $16.01-$18.00/hr
15% $18.01-$20.00/hr
04% $20.01-$22.00/hr
07% $22.01-$24.00/hr
07% $24.01-$26.00/hr
07% Over $26.00/hr

AVERAGE AGE OF CLIENTS POLL- MAY 2005

How old would you say your average client is?
03% Does not apply
10% 31-35
17% 36-40
30% 41-45
28% 46-50
11% 51-55
01% 56-60

SPRING CLEANING POLL- APRIL 2005

How often do you change your window display(s)?
13% Does not apply
13% Weekly
45% Monthly
18% Quarterly
03% Every 6 months or so
01% Never since initial opening
07% OTHER: See Poll Discussion

How often do you re-arrange your gallery/showroom layout?
04% Does not apply
03% Weekly
24% Monthly
23% Quarterly
23% Every 6 months or so
06% Yearly
07% Every few years
06% Never since initial opening
06% OTHER: See Poll Discussion

How often do you re-arrange/sort your moulding samples?
01% Does not apply
04% Weekly
20% Monthly
17% Quarterly
32% Every 6 months or so
11% Yearly
06% Every few years
01% Never since initial opening
07% OTHER: See Poll Discussion

HOW OFTEN DO YOU EVALUATE AND ADJUST YOUR PRICING? - MARCH 2005

How often do you generally evaluate & adjust retail prices? (labor, mld, etc)
26% Every month or so
22% Yearly
17% Every 6 months or so
10% Quarterly
10% I let the POS do it and never change markup multipliers or items indiv.
05% OTHER (please explain)
03% Every week or so
02% Every 5 years or more
02% I have never adjusted my prices
02% Does not apply/None

What factors are considered when you adjust your prices? (check any that apply)
52% Increases in other operating expenses
43% Shop local competitors/local market to determine value
41% I rely on POS w/fixed multipliers and some manual adjusments
40% Custom feedback/resistance
40% Manual adjustment based on each item's earning capability/value
34% Evaluation through a COGS formula
28% Increase in rent
19% Just for giggles
07% I only adjust labor, glass, and special services.
07% Partner programs/discount programs
07% Box pricing discounts
05% Based on my rep's suggestions
05% CPF credentials and staff training
03% Rebate allowances
03% OTHER (please explain)
02% I rely on POS w/fixed markup multipliers only
02% Does not apply/None
02% 'free delivery' or hanging expenses
01% Vendor fuel surcharges
00% Free delivery allowances
00% Show discounts

HOW WAS BUSINESS IN 2003 COMPARED TO 2004? - FEBRUARY 2005

SUMMARY: 52% said sales are UP, 9% said ABOUT THE SAME, 22% said sales are DOWN, 15% question did not apply

08% DOES NOT APPLY TO MY BUSINESS/ I DONT KNOW
07% I was not open both years
00% Sales were UP 200% or more
04% Sales were UP 100-199%
00% Sales were UP 75-99%
04% Sales were UP 50-74%
05% Sales were UP 40-49%
07% Sales were UP 30-39%
10% Sales were UP 20-29%
10% Sales were UP 10-19%
12% Sales were UP 1-9%
09% SALES WERE ABOUT THE SAME BOTH YEARS
07% Sales were DOWN 1-9%
10% Sales were DOWN 10-19%
02% Sales were DOWN 20-29%
02% Sales were DOWN 30-39%
00% Sales were DOWN 40-49%
01% Sales were DOWN 50-74%

WHAT IS YOUR HOURLY SHOP RATE? - JANUARY 2005

Rounded up to nearest $5

02% DOES NOT APPLY
04% $15
01% $20
01% $25
04% $30
05% $35
13% $40
12% $45
12% $50
07% $55
25% $60
07% $65
00% $70
05% $75
02% $80
00% $85
00% $90
01% $95
01% $100
00% Over $100/hr

HOW BIG IS YOUR FRAME SHOP? - DECEMBER 2004

SIZE/SF OF YOUR RETAIL SPACE, INCLUDING WORK AREA?
02% Does not apply/None
04% Home based
05% Less than 600sf
12% 601-900sf
18% 901-1200sf
14% 1201-1500sf
17% 1501-2000sf
10% 2001-3000sf
07% 3001-4000sf
04% 4001-5000sf
02% 5001-6000sf
02% 6001-7000sf
02% 7001-10000sf
01% 10001-20000sf
01% 20001-30000sf
01% 30001-40000sf
00% Over 40000sf

TOTAL EMPLOYEES AT YOUR SHOP, INCLUDING SELF AND PART TIMERS. (.5=pt, 1=ft)
07% Does not apply/None
05% .5 One part timer
21% 1 One FT or Two PT
17% 1.5 One FT & one PT or 3 PT, etc
17% 2
07% 2.5
03% 3
03% 3.5
04% 4
03% 4.5
03% 5
00% 5.5
01% 6
01% 6.5
01% 7
02% 7.5
00% 8
02% 8.5
00% 9
00% 9.5
00% 10
01% 10.5
03% 11 - 15
01% 15.5 - 20

HOW MANY YEARS HAS YOUR SHOP BEEN IN BUSINESS?
02% Does not apply/None
00% Still preparing to open
11% Less than 1 year
07% 1-2
05% 2-3
08% 3-4
03% 4-5
05% 5-6
03% 6-7
03% 7-8
02% 8-9
05% 9-10
13% 11-15
10% 16-20
08% 21-25
08% 26-30
05% 31-35
00% 36-50
02% 51-75
01% 76-100
00% Over 100 years

NOVEMBER 2004 TECHNOLOGY SURVEY:

Combined with other years. See 11/2006 above.

ARE YOU BRANDED? - OCTOBER 2004

HOW DOES MY SHOP APPLY BRANDING? (Check any that apply)
90% Business Cards
74% Company LOGO
70% Outdoor Signage
58% Company website
43% Newsletter & Mailings
37% Company SLOGAN
30% Branded Attire/Shirts/Aprons
30% Press Releases
21% Branded company vehicle
20% Public Speaking Engagements
08% Column in local paper
08% OTHER - Please explain
07% NONE - DOES NOT APPLY
04% Sponsor LL or sports team
02% Talk Shows

GLASS PRICING SURVEY - SEPTEMBER 2004

What is your price for 24x36 CLEAR/REGULAR? (labor & tax excluded) (~97% carry)
03% DOES NOT APPLY / NOT OFFERED
02% 5.01-10.00
11% 10.01-15.00
23% 15.01-20.00
36% 20.01-25.00
11% 25.01-30.00
03% 30.01-35.00
05% 35.01-40.00
03% 40.01-45.00
02% 55.01-60.00

What is your price for 24x36 UV/CONSERVATION CLEAR? (~95% carry)
05% DOES NOT APPLY / NOT OFFERED
02% 15.01-20.00
03% 20.01-25.00
07% 25.01-30.00
15% 30.01-35.00
28% 35.01-40.00
18% 40.01-45.00
05% 50.01-55.00
08% 55.01-60.00
02% 60.01-65.00
03% 65.01-70.00
02% 75.01-80.00
02% 95.01-100.00
02% Over 100.00

What is your price for 24x36 REGULAR NON GLARE? (~92% carry)
08% DOES NOT APPLY / NOT OFFERED
02% 15.01-20.00
03% 20.01-25.00
08% 25.01-30.00
23% 30.01-35.00
21% 35.01-40.00
11% 40.01-45.00
08% 45.01-50.00
07% 50.01-55.00
02% 55.01-60.00
00% 60.01-65.00
03% 65.01-70.00
02% 90.01-95.00
02% Over 100.00

What is your price for 24x36 PLEXI CLEAR? (~85% carry)
15% DOES NOT APPLY / NOT OFFERED
07% 20.01-25.00
05% 25.01-30.00
08% 30.01-35.00
13% 35.01-40.00
13% 40.01-45.00
11% 45.01-50.00
08% 50.01-55.00
02% 55.01-60.00
03% 70.01-75.00
07% 75.01-80.00
05% 80.01-85.00
03% 85.01-90.00

What is your price for 24x36 A/R? (~51% carry)
49% DOES NOT APPLY / NOT OFFERED
08% 0.01-75.00
02% 75.01-100.00
02% 100.01-105.00
03% 105.01-110.00
10% 120.01-125.00
03% 125.01-130.00
07% 130.01-135.00
08% 135.01-140.00
02% 150.01-155.00
02% 155.01-160.00
02% 165.01-170.00
02% 190.01-195.00
02% Over 200.00

What is your price for 24x36 MUSEUM glass? (~77% carry)
23% DOES NOT APPLY / NOT OFFERED
02% 0.01-100.00
03% 100.01-125.00
05% 125.01-150.00
18% 150.01-175.00
10% 175.01-185.00
11% 185.01-195.00
05% 195.01-205.00
02% 205.01-210.00
02% 210.01-215.00
05% 215.01-220.00
02% 225.01-230.00
02% 235.01-240.00
02% 270.01-275.00
03% 285.01-290.00
02% 300.01-325.00
02% 325.01-350.00
03% Over 350.00

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F.A.C.T.S. SURVEY AUG/SEPT 2004

General Knowledge of FACTS. (Check all that apply)
75% I am aware of the FACTS document
69% I know what FACTS means
57% I have read the FACTS document
47% I understand the FACTS document
40% I am a financial supporter of FACTS
05% Until now I didn't know what FACTS stood for

I apply standards from the FACTS document to: (of the work done in my business)
48% Most
32% Some
11% Does not apply
05% All
04% None

Pertaining to the FACTS website. (Check all that apply)
75% I have visited the FACTS website
35% I use the site to refer to the FACTS document
25% I find the site easy to navigate
18% I have never visited the site
14% I had difficulty navigating the site

Are you aware of and/or have you attended the classes on FACTS by Jim Miller?
51% I am aware of the classes, but have not attended
34% I was unaware of the classes
15% Yes I have attended one of the classes

How valuable do you see FACTS is to the success of your business?
36% Somewhat valuable
33% Valuable
15% Greatly Valuable
10% Not valuable
07% Does not apply

Do you currently use FACTS as part of your marketing strategy?
65% No
21% Yes
14% Does not apply

In reading and understanding the document do you find it:
44% Somewhat difficult to read and understand
26% Easy to read and understand
09% Difficult to read and understand
20% Does not apply/unfamiliar

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TRADE SHOW POLL - AUGUST 2004

Which show(s) have you attended or plan to attend?
65% Sep - Decor Expo/ArtExpo Atlanta
34% Regional PPFA meetings/shows
33% Feb - Decor Expo/ArtExpo New York
29% Jan - West Coast Art & Frame Show Vegas
19% Feb - PMA/PPFA Show Orlando
19% May - East Coast Art & Frame Show - PA
14% Regional or distributor shows
10% Oct - PMA/PPFA Show Chicago
07% Oct - Art Framing Showcase NY
06% Jan - Decor Expo Florida
06% Oct - AFEX Art & Framing Expo Toronto, Canada
05% Apr - 3 Stars Over Texas Show TX
04% Apr - Northern Rockies Show - Montana
04% OTHER (feel free to comment)
02% Feb - Quadrum SACA Italy
02% NONE
01% Mar - SMAC Expo Paris France
01% Aug - Melbourne Australia show
01% Feb - Spring Fair UK
01% Sep - Photokina Cologne, Germany

Assuming most shows are 3 days, how many days do you usually hit the show floor?
02% Does Not Apply
25% One Day
45% Two Days
28% Three Days

What do you hope to get out of the show(s)?
78% Education/Training/Classes
78% See the latest design trends
70% Meet fellow framers
69% Vendor "show specials" & sales
54% Find misc supply vendors
51% Find Moulding vendor
49% Free samples
46% Meet existing reps
29% Find Art suppliers
18% Find Merchandising vendor
14% Find CMC matcutter vendor
12% Find POS vendor
12% Find Glass vendor
12% Find Underpinner vendor
11% Find Saw/Chopper vendor
06% Find Matcutter vendor
06% OTHER (feel free to comment)
05% Join FramerSelect
02% Join PPFA
02% CPF Certification test
02% Does Not Apply

Would you attend a casual grumbler or hh social gathering?
90% Yes - I would be interested
07% No - I would not be interested
02% Does Not Apply

----------

"Think Like A Customer" Poll - JULY 2004

From a consumer's point of view, what do you think they consider MOST important?
53% Price
38% Quality/Craftsmanship
33% Trust
31% Location/Parking/Hrs
19% Selection
09% Turnaround Time
06% OTHER (see comments)
02% Framer Credentials

From a consumer's point of view, what do you think they consider LEAST important?
61% Framer Credentials
25% Turnaround Time
25% Location/Parking/Hrs
09% Selection
05% Quality/Craftsmanship
05% Price
04% Trust
04% OTHER (see comments)

Why do you suppose 85% of consumers DO NOT use the services of a custom picture framer?
54% Price too high
43% Experience can be intimidating
28% OTHER (see comments)
08% Lack of Trust
04% Poor Location/Parking/Hrs
02% Poor Turnaround Time
01% Poor Quality/Craftsmanship

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BACKING PAPER SURVEY - JUNE 2004

Results of what backing paper grumblers use:
56% Black Kraft
45% Brown Kraft
36% Blue Buffered or Lineco
11% Tyvek
6% Tape
5% Decorative papers
2% Blue Kraft
2% OTHER TYPE NOT LISTED
2% NONE - DOES NOT APPLY

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DEPOSITS AND TURNAROUND TIME POLL - MAY 2004

Average turnaround time summary:
7 days 21%
10 days 19%
14 days 34%
21 days 6%
Special note: Even though 34%/14 days is the winner, 48% complete the orders in 10 days or less. Stats are so open to interpretation.

Deposits we generally ask for:
NO DEPOSIT: 24%
OTHER/MISC: 2%
25% (1/4): 3%
33% (1/3): 3%
50% (1/2): 63%
66% (2/3): 1%
75% (3/4): 0%
100%/Full: 3%

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VIRUS, SPAM, SPYWARE, & ADWARE SURVEY - COMPUTER FORUM APRIL 2004

VIRUS:
79% have had a virus in the past
95% use a virus scanner
17% have an expired/non functional virus scanner
76% use Norton/Symantec / 14% use McAfee

ADWARE/SPYWARE/SCUMWARE:
81% have had an infection in the past
90% use a spyware scanner
55% use Ad-Aware / 26% use Spybot

SPAM:
Spam is a problem for more than 75% of us

POP UP BLOCKERS:
62% use a pop-up blocker program.

FIREWALL:
31% have NO firewall
33% have a router
19% use the firewall that comes with their operating system
17% use a third party (software based) firewall

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CLOSED/FINISHED CORNER FRAMES SURVEY - APRIL 2004

Do YOU carry closed corner frames and what % of gross sales do they represent?
04% DOES NOT APPLY
42% I DO NOT CARRY CLOSED CORNER FRAMES AT THIS TIME
34% 1%-5% (of gross sales)
09% 6%-10%
04% 11%-15%
02% 16%-20%
04% 26%-30%
02% 61% OR MORE

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MARKETING/ADVERTISING POLL - MARCH 2004

WHAT FORMS OF ADVERTISEMENT HAVE YOU USED IN THE PAST 24 MONTHS?

72% Business cards handed out / networking
68% Yellow Page ads (phone company book)
64% TIED: Charity donations for ad, Newspaper (sm/community) ads, Referral from previous custo